Tuesday, March 13, 2018

Brittney's Tampa Visit

Brittney Jackson: Sales Associate

This past week I had the pleasure of flying down to Tampa, Florida, to shadow a successful sales person. It was an honor to meet the City Wide of Tampa team and learn how their process works for the Tampa Bay area! Sara was the individual whom I spent the most amount of time with. I was able to see the majority of how her entire process works and took away a lot from my experience meeting with her.
While I was there, I enjoyed the beautiful Tampa weather – high 70s! It was a bit of an adjustment to come back home to Minneapolis where we just had a snowstorm- but was great to be home! I’m excited to see how I can further implement what I have learned into my own business practices, and I am thankful for the opportunity to further grow myself professionally, by applying what I’ve learned from the Tampa Team!

Friday, March 9, 2018


Tyler Olson: Senior Sales Executive

The last weekend in February was a big weekend for me.  I train and race in cross country skiing, and the culmination of my year is the American Birkibeiner.  This is the largest Nordic ski race in North America, stretching 50 kilometers (31miles) from Cable to Hayward.  It pulls participants from multiple countries and continents, and we all converge on the small town of Hayward, Wisconsin.  Most of the year Hayward sits at a population of ~2,500 people, but the week/weekend of the Birkie, it grows to more than 15,000 people (12,000 racers, and 3000+spectators.)

The most exciting part of my weekend was watching my 3 1/2 year old daughter, Millie, race in her first ski race.  It was a very proud moment as a parent to see her being excited about a sport that I love!

This year was my 6th time competing in the race (should have been the 7th but the race was cancelled due to poor snow conditions in 2017.)  I currently compete in the “Elite Wave” which features the top 200 finishers from the previous year and up to 50 professionals. 

As the race got underway, I found myself at the tail end of the lead pack, which is a good spot for me.  As we started through the very hilly terrain, this lead group split into the top professionals and the rest of us “normal” racers.  Coming out of a feed station at the 6k mark, my pole was stepped on causing it to break, and subsequently resulting in me skiing with one pole for the next 4k until I was able to get a replacement at an aid station.  This caused me to lose about 4-5minutes and multiple places in the race.  The replacement pole worked until I got my backup poles at the halfway mark. 

Once I had the correct pole, the race was back on. I made up quite a bit of ground on a number of skiers and was able to save a top 100 finish.  I ended up 71st out of 3654 racers in my race. 

This is my best finish to date.  With the knowledge that I lost as much time as I did, I am extra motivated to get back at it for Birkie 2019 and see how I can do without a broken pole mishap.

Until next time, Hayward!

Friday, February 23, 2018

Congratulations to our FSM/CCM of the Quarter/Year!!

Mitch Brunette: Director of Operations
At City Wide, we strive for great customer service and long term client relationships.  In Minnesota, we’ve always been competitive in these areas and appreciate our team’s consistent efforts in maintaining long term clients and helping them out with additional needs and services, to keep their buildings looking great.

City Wide recognizes Quarterly high performers based on client retention and other client retention metrics, and our FSM & Contract Compliance Managers are eligible to receive a plaque congratulating their success each quarter.  We’ve had a number of our FSMs earn these throughout each quarter, however, each quarter there is an “FSM/CCM of the Quarter” winning team, and then annually an “FSM/CCM of the Year” winning team. 

For 4th Quarter of 2017 the winners were Alex Underwood and Mark Camp of the North West Metro. This is very exciting as it’s not easy to be the team of the quarter, and it is the first time for a team in our office. Great job Mark and Alex! Thank you for your dedication and efforts to serve your clients at a very high level!

For the 2017 annual contest, our very own Ryan Sauser and Tyler DeVries are the winning team for the entire year!  Although these two were not ranked first in any quarter, they were consistently high in the standings, allowing them to take home the top award for the year! 

There are approximately 80 teams competing for these awards and we are very impressed with our two teams winning these for the first time. Nice job bringing them home!