Friday, August 10, 2018

Welcome, Jeff!

Mitch Brunette: Vice President - Director of Operations

We are very excited to welcome Jeff Gilbert to City Wide Maintenance of MN!

Jeff came to City Wide with a lengthy background in the building maintenance industry. Since he has come on board, he has roundly accepted our processes and ways of handling our buildings while, bringing his knowledge and experience in to help make us better. 

We have really appreciated seeing Jeff dive right into our accounts, get to know his crews and buildings very well, and make an impact on our business in his first 90 days or so.

It was tough for us to accept another Chicago Bears fan into our night time crowd (Jeff and Steve Reid will buddy up) but we’ve decided we’ll accept him anyway!

Welcome to the team, Jeff, and thanks for being here!

Wednesday, August 1, 2018

DOO Summit

Alex Underwood: Senior Facility Services Manager

As I have transitioned into my new role as a Senior Facility Services Manager, I have had the opportunity to work with our executive team, along with some top performers from other City Wide Maintenance offices around the country. Together, we continue to make sure our customers are getting the world class experience they deserve and learn what has caused some of the other markets to be successful.
 
The last week of June I was lucky enough to travel down to Missouri with Mitch, our Vice President-Director of Operations, along with 15 other directors and owners from other markets, to attend a Directors Summit at the Oddo family cabin.
 
Frank Oddo, the founder of City Wide Maintenance, along with his son Jeff, President of City Wide Maintenance, graciously welcomed the group to their traditional Missouri hunting log and family cabin on a sprawling  piece of property about 90 minutes outside of Kansas City. While onsite, we held a summit with an array of topics and group discussions to get the group engaged to talk about success, failure, and what has led to both outcomes.
 
This was my first experience meeting most of the group and it was very insightful to say the least. We had two days of group discussion lead by different presenters, followed by group discussion and a Q&A session to really dive into the topics. This was a good opportunity to talk with other market leaders to really figure out what has made everyone so successful within their market and how we plan to continually grow and serve our customers here in Minnesota.
 
My personal favorite guest speaker was Pat Warren, who is the CEO of the Kansas City Speedway. It was really interesting to listen to someone who comes from a completely different industry and how many of the same principals, values, and philosophies we live by within our office, translate so well across different industries. We talked about customer and client experience and what they do to make sure the fans that visit their facility have the best customer experience of all the Nascar tracks.
 
Overall, it was a great experience. Mitch and I came home with many new thoughts and ideas of how we can continue to improve the operations within our team.
 
Mitch Brunette: Vice President - Director of Operations
 
Mitch here briefly -  aside from having some good take away ideas as Alex mentioned above, my primary hope was that Alex would come home with a network of peers that he can reach out to and bounce ideas off of outside our office as things arise in the coming years.  I’m glad he found that group of peers and look forward to seeing them use their network to personally and professionally develop!

Friday, July 13, 2018

Sales Team Golf Outing

Josh Holdahl: Sales Associate

 A couple weeks back Tyler, Michelle, Adam and myself were lucky enough to clear our calendars and enjoy an afternoon at Inverwood Golf Course, in Inver Grove Heights.  We couldn’t have asked for a better day, no clouds in the sky and the temperature made it seem like we were getting a workout even though we were just riding around in carts.  Although it was very challenging, the course was great. It had some of the most unique holes I’ve played on a golf course and I would love to play this course again.

When Tyler wasn’t hitting his own ball, he was serving as the groups' caddy. If he hadn’t steered me in the right direction on majority of the holes, I probably wouldn’t have had enough golf balls to finish.  Tyler had his driver cooking, he was probably the most consistent and put together a pretty solid round.  He, by far, had the best golf attire of the group and confirmed “Look good, play good.”
This was Michelle’s first time on a golf course and it wasn’t hard to tell how much fun she was having.  After a couple close calls of accidentally almost hitting our boss with golf balls early in the round, she made a few minor tweaks in her swing and was demolishing the ball towards the end of the round.  I think Michelle even bought a few items off amazon while were in the cart together, that was something I’ve never seen on the golf course.  It was awesome!

Adam has earned himself quite the reputation around the City Wide office for his golf game.  After a rough start at the beginning of the round, Adam chipped in on a par 3 that lead to a roar from the gallery.  That momentum lead him to have a very strong back nine holes.  I was very impressed with his wedge game, he had a lot of great shots.

At the end of the day Adam defended his title as top golfer in the City Wide office.  It was a great day, with a great group of people.  Can’t wait for the next outing!