Friday, August 13, 2010

Week in Review: August 12th - 16th

Greg - President:
Hopefully this Friday the 13th is not brining you any bad luck today!! It has been another great week for City Wide of Minnesota-- despite the hot and humid weather!

We've had a bunch of great news this week-- first off, our Operations Team was awarded as the first City Wide city to be certified in High Performance Plus Cleaning. This past month Tyler and Mitch have been focusing on multiple cleaning aspects such as workloading, inspecting, and how/why to replace old methods of cleaning (such as upright vacuums and mop bucket cleaning) with new efficient and more effective tools such as pulse mop systems and backpack vacuums. Way to go, team!!

Secondly, we have signed up two new cleaning contracts for a large property management company here in town. We can't wait to start these accounts! In addition, Diane has been doing a fantastic job with setting appointments for snow & lawn proposals this week!

We enjoyed having Joe Choplin, our Director of Franchise Operations visit us this week as well. He always has such great insite for us to learn from! We also had contractor payday this week; it's always nice to see our contractors when they stop in to meet with Tyler and Mitch!

Joe was also able to join Tyler, Mitch, and myself on a demonstration outing for the Sky Pro Window Cleaning System. It sure was neat to see their demonstration and to keep it in mind for further special service investments.


Shalee - Administration Manager:
This week has flown by so quickly! What is it about summer days that make the time go faster despite the extra hours of daylight?

We’re still in the process of looking for another Business Developer. We’ve had quite a few positive interviews with candidates, so that’s a plus in my book! I know that God has the right person out there for us. I’m just trying to wait patiently until that new person appears. In the meantime, I’m so happy to have been blessed with a wonderful new BD. She’s a spitfire, that one!

The overall flow of the office has been awesome this week. I feel that we’re all in the groove, working in synch with each other. The calls are going well, the administration tasks are easier to accomplish and the atmosphere in the office is vibrant and cheerful for the most part. (I think that those of us in the office tout le temps are thrilled to have positions in the nice air-conditioned settings!)

I offer a hearty Happy Anniversary to Greg and Kelly as they celebrated their wedding anniversary this week. They’re good for each other and make a very compatible twosome!

Last weekend, Paul and I reveled in our kidless-ness in a multitude of ways! On Friday we delved into some of the best pizza ever made! Punch Neapolitan Pizza is by far the most mouthwatering and tasty food we have eaten in a long time. The crust was perfectly charred in the wood oven and the salad tasted like something straight from a Mediterranean table! Best of all, we watched the entertaining displays of the professional pizzaiolis who made each creation with flair and style, all for around $20!

Saturday found us attending the Uptown Art Fair. So many gorgeous jewelry, fabulous paintings and photos and unique furniture caught our eyes time and time again. Too bad that my pocketbook isn’t as deep as my love for fine art…

On Sunday, we enjoyed dining at Brit’s Pub and attending the free production of Shakespeare on the Lawn “The Complete Works of William Shakespeare (Abridged)”. We laughed well and enjoyed our toast to British fare. (The Isles Cheese Sampler was scrumptious!)

This weekend, we’re heading out to Taylor’s Falls, weather permitting. I can’t wait to hike around the area and to see the falls. On Sunday, I’ll be sitting by Mitch and his wife and our good friend Sergio and his wife as we watch the Twins wail on the Oakland A’s (which happen to be playing in the first live baseball team I had watched in my life.) At least that’s my desired outcome to the game! We’ll see what happens!


Kelly - Business Development:
Snow, snow, and more snow!! Of course not outside during this hot and humid week... but all over my desk in the form of proposals! I've done so many this week, including 8 just this morning, that I'm confident that I could measure and bid them in my sleep ;-) It sure is fun though to see the proposals travel from my hands to Greg's hands in sales meetings, and to return in the form of signed contracts!

We at City Wide were pretty spoiled in the realm of food this week as well-- dinner at Outback Steakhouse on Wednesday and Zantigo's Mexican on Thursday. On Wednesday, we celebrated being the first City Wide city to be certified in High Performance Plus Cleaning. It was really nice to visit with Joe Choplin, our Director of Franchise Operations when he came to visit from Kansas City. And on Thursday we had our monthly Score Card meeting with our whole staff.

Big congrats goes out to our Operations Team for becoming certified in High Performance Plus Cleaning-- your hard work paid off and it will be exciting to see how this new cleaning approach will affect the productivity and cleanliness in our buildings!

This weekend I am looking forward to a bit of relaxation after a long, busy week. The lower temperatures forecasted will be a nice relief, yet I still hope the sun sticks around!


Mitch - Quality Control Manager:
Busy week here at City Wide! We were happy to welcome Joe Choplin, Director of Franchise Operations into town from Kansas City. He has loads of experience and knowledge that he passed onto us while he was here to help us provide better service here in town. Joe showed us some things that we can work on and helped lead us into being the first city to be certified in High Performance Plus Cleaning.

Tonight is a big night for carpet cleaning and viper tool work all over the Twin Cities! We are servicing a bigger medical clinic in Apple Valley for carpets and a scotch guard coating, viper tool cleaning in restrooms and an entry way in Edina, and carpet cleaning along with two small restrooms needing viper tool cleaning in Plymouth.

And by the end of today, we will have completed over 10 turn cleans for the two apartments that we service here in town as well!

Tuesday night I caught dinner with one of our contacts for a condominium that we clean, and then we attended their board meeting where they had great things to say regarding City Wide’s service and cleaning. The night even led to signing on some extra sales opportunities here in the near future!

I have another busy weekend coming up! My wife is the maid of honor in a wedding this weekend, so I am attending the rehearsal and dinner, and of course the wedding on Saturday. Unfortunately, I will be stuck sitting solo at dinner since she will be at the head table and I don’t know a single person going to the wedding! I told her to put me at the young adults table, so hopefully that happens! :-)

This week I’ve also gotten really excited for Thanksgiving 2.0-- as Liz and I just bought flights to Baton Rouge, Louisiana which will be our second trip down there to visit her sister and our friends. Last time I didn’t get to ride on a fan boat and see any alligators so that is first thing on the agenda after eating a ton on Thanksgiving day!!


Diane Keilen - Business Development:
Well, I have completed my first full month with City Wide and although it has proven to be a fun and educational month, it’s obvious to me that I still have a lot to learn.

My concentration this week has been trying to get cleaning appointments for Greg, and believe me, it’s harder than it sounds! I have been quite successful with making appointments for snow removal proposals though! No one really wants to talk about it… but let’s face it, winter is coming sooner than any of us would like.

I’m still excited about being here! I am looking forward to getting better at my job and learning more about City Wide and the great services that we have to offer.

~Your City Wide Team