Friday, June 24, 2011

Week in Review: June 20th - 24th

Greg Mansfield - President:
It’s been another busy week here at City Wide—can’t believe it’s already Friday!

Earlier this week, I sponsored and played in two golf tournaments. One was for the Bloomington Chamber of Commerce and the other tournament was for IFMA. Tuesday’s tournament up in Brooklyn Park at the Edinburgh Golf Course and it sure was an interesting one—two massive severe thunderstorms rolled through while the participants and I tried to play. It rained most of the afternoon and at one point the tornado sirens were sounded! My teammates and I finished the 18 holes and actually won with the best score, but only four teams finished and turned in their scorecards because of the weather!

Fun times aside, we’ve all been working hard on a bid for a large office complex here in the Twin Cities. I feel good about our chances and know that City Wide could do wonders for their facility—only time will tell

As far as this weekend goes, Kelly and I are going to go up to the Brainerd Lakes area to visit my aunt and uncle who have a lake cabin. The weather is forecasted to be really nice, can’t wait for a nice, relaxing weekend up at the cabin!


Mitch Brunette - Facility Service Manager:
Well I had quite the busy week last week getting our newest client which is 180,000 square feet of cleanable area into a stable condition. For the first week, we started out servicing the building with fifteen cleaners and four to five managers… and after our hard work, we’ve got it down to six cleaners and one manager! It is very exciting to see how much dirt we have removed from their building and how much we have impacted their community within the office. A lot of nice equipment and great efforts by the hands doing the work contributed to this successful start.

Then over the weekend we completed two strip and wax projects for a set of our group customers that get quarterly floor care. These quarterly floor care projects sure keep their medical clinics looking shiny and new at all times!

Monday we were rained out of a parking lot stripe and stencil job that we are still waiting for a clear window of time to get completed later this week, but it’s looking like it will have to be this weekend instead.

In other news, I just got back in from Las Vegas late on Tuesday evening and was back to work on Wednesday. Las Vegas was awesome even though I'm not a gambler. The sun and poolside were enough for me to relax. Liz and I walked up and down the strip twice, covering a good four miles or so each time. It was fun to walk around, visiting the casinos and checking out the architecture at the hotels. Very good time all in all, and most importantly am recharged and relaxed to get back at it this next week!


Jarrad Nickolite - Facility Service Manager:
This week has been successful! Both Mitch and Tyler were able to hand over their last bit of accounts to me. I'm sure it’s a little bitter sweet, but mostly exciting for everyone. I can now put together a solid route sheet that works good for both my clients and myself. Things are definately moving forward in the west metro!

I would like to thank all three of my night managers for their hard work and for keeping me up to date on everything that’s been going on. I guess I'm the lucky one who gets the help from not only one night manager, but from all three :-) Thanks Mark, Eric, and Steve-- Keep up the good work!

The extra charge ork has been a bit slow this week but I have several things coming up the pipeline.... I will keep you posted.

Like the extra charge work, the home front has also been a bit low key. Lana has been out of town all week soaking up the sun in Florida for business, obviously I’m jealous... But somebody has to stay home and hold down the fort! I’ll be spending my time watching the College Word Series.

On a personal note, this weekend Lana and I have a wedding to attend in downtown Minneapolis, so no cabin time or fishing for me. I’m a bit bummed but the wedding should be a great time!


Mark Josephson - Night Manager:
This past week I had the opportunity to help out the south territory by night managing one of their accounts. As I normally work in the north, it was good to see how things are run down there and I was able to pick up some new ways to more effectively manage my work load in the north. I have always thought that it's easy to settle down and get into a groove, but change is hard. Well this week I have realized that change is what you make of it.
“There is nothing wrong with change, if it is in the right direction”
Winston Churchill

On a personal note this past week I had a great Birthday and Father's Day I was able to play some golf and spend time with family and friends from out of town.


~Your City Wide Team

Friday, June 17, 2011

Week in Review: June 13th - 17th

Greg - President:
Wow, where has the time gone? We're already half way through the month of June-- sure is hard to believe!

Starting off the week, I took part in the IREM Golf Tournament while Shalee and Kelly manned Hole #1 as a sponsor. The tournament was held at Minnesota Valley Country Club. The day started off a little chilly and windy but later warmed up to 75 degrees with tons of sun. It was a great day!

This week we also started up our newest account, the large technical school that we all have mentioned on the blog a few times in the past few weeks. Joe Choplin, our Director of Operations from corporate in Kansas City flew up to assist us with the new start-- BIG thanks goes out to Joe. Thanks for your effort and endless knowledge, Joe! After only a few days, the facility could not look any better, the crew is getting to know the "ins & outs" of the account quickly, and the clients are extremely pleased.

I was able to devote a day to driving around with Jarrad as he visited his accounts. I am so impressed with how well he is doing in such a short amount of time-- he's catching on to his duties and responsibilities extremely well and seems to have a "nack" for all that City Wide strives to give our clients. I am confident that his accounts are in exceptional hands with Jarrad servicing them!
{A little humor-- I snagged a picture of Jarrad at this week's big new start. He sure knows how to get down and dirty with his backpack vacuum and slew of microfiber rags. He'll do anything to keep your account spick and span clean! ;-)}

With Father's Day right around the corner, I'd like to say a big thanks to my own father, Dick Mansfield, who founded City Wide Maintenance of Minnesota with my help five years ago. I'm looking forward to watching the US Open with my dad and Kelly this weekend-- should be a good time!


Tyler DuBord - Facility Service Manager:
We’ve been busy this week at City Wide-- Specifically Mitch in the south, as there have been a few new starts that have all gone very smoothly. We have been able to coordinate with Mark (my north metro Night Manager) to devote some time spent helping Mitch with new starts during this busy time.

Up in the North, I had a great inspection of my largest customer this week as well. We started this particular acount on April 1st and considering how enormous this account is, we're really excelling. I was accompanied by Joe Choplin, our Director of Operations from Kansas City and Greg. Our Service Providers at this account are clicking on all cylinders day-in, day-out and have done an exceptional job keeping the customer happy. Great work to all at this account!!

I’ll be heading to the cabin this weekend to get some fishing and golfing in. Hoping for some good weather! In addition, I'll also be watching the US Open-- Let’s go Rory!


Jarrad Nickolite - Facility Service Manager:
Wow, what a busy week-- but as they say, busy is good!

I just started my first real week on my own as a Facility Service Manager and can't wait to get even more settled in. Everyone has welcomed me with open arms, so the transition has been easy!

This week we did a pretty cool project for one of our newer customers. We polished/twister padded their concrete floors in their plant. This was a relatively large area with a lot of grease and grime, but now it looks like new, with a great looking sheen finish. I would like to thank our contractor for their long hours and hard work-- this account is really taking shape.You can learn more about the HTC Diamond Twister Pad here.

This weekend my brother and I are heading to the cabin in Wisconsin to do some fishing and some much needed R and R. Should be a good time!


Kelly Mansfield - Business Development:
Finally Friday! I just love this time of the week :-) It's been a full week of golf events, new starts, and typical busy, busy, busy work taking place in the office!

On Monday, Shalee and I got the great pleasure of sponsoring Hole #1 for the IREM Golf Tournament. What a beautiful day it shaped up to be. It was fun to chit chat with fellow golfers and IREM members, spend time with Shalee outside the office, and of course soak in the beautiful sun. I even came home with a bit of a golfer's tan! ;-)

Later on this week, I assisted Mitch, Tyler, Jarrad, and the crew at a new start for an apartment complex here in the south metro. For the past year, we have been doing apartment turn-cleans for this company and have thoroughly enjoyed the account. This week marks the first ongoing cleaning of the complex though. It is a five day a week account, and the crew is responsible for entry ways, common hallways, club room, fitness center, etc. I was there to assist in the detail cleaning of the facility-- we like to make sure that our accounts start off on the "cleanest foot" possible :-)

I'm looking forward to this weekend. I think we may doing some fishing, BBQ with friends, and enjoy watching the US Open on Sunday. With Father's Day on Sunday, I am thinking of my own dad in Kansas. Happy Father's Day to one exceptional dad! :-)


~Your City Wide Team

Friday, June 10, 2011

Week in Review: June 6th - 10th

Greg Mansfield -  President:
It seems like it is busy season here at City Wide—we’re starting new accounts here and there! With the help of Mitch, Jarrad, Kelly, the cleaning crew, and myself we started off a new account yesterday morning. It’s a really neat account, a brewing company located here in the Twin Cities. The contact has already said that in one day’s cleaning that the place is starting to turn around. We can’t wait to continue making a difference and impact at this new account!

Next week we start our 2nd largest account here in Minnesota, this time in the South metro. It is a technology college and we’re chomping at the bit to get started! Joe Choplin, our Director of Operations from corporate in Kansas City is coming up next week to aid in the first week at this account. We always appreciate greatly his expertise, experience, and a helping hand when Joe comes for a new start visit!

It was also a good week for sales. We have signed agreements for a new dentist clinic and a hardware company slated to start this June as well. It’s always nice to see the sales process work successfully from start to finish—from building surveys, to presentations, and then the good word of winning the account.

On a personal note, this weekend I am headed to Omaha to spend some time with my brother and a few cousins. We don’t get to see each other too often outside of family functions, so it will be fun to get together! I hope you all enjoy the pretty weather forecasted for this weekend!

Mitch Brunette - Facility Service Manager:
As busy weeks continue in the south, we have expanded our territory by another client which kicked off yesterday morning. We have them setup for daytime cleaning at their facility with a couple cleaners working in the morning taking care of their office space, break room, kitchen floors, and restrooms throughout—including a locker room. We have setup a C3 machine for cleaning the locker room and it has done a fantastic job so far. Thanks for everyone’s hard efforts with this new start!

Next week we start our 2nd largest account in Minnesota, and the largest for my territory of the south metro! It is very exciting to get going on an account requiring 30+ hours a night of cleaning and several pieces of equipment. We are attacking this building with every piece of equipment we could think of, including the newest machine out there called an I-Scrub which has some very unique squeegee technology. Here I go sounding like a nerd, but if you’ve ever operated a floor machine, whether it be ride-on or walk behind when you take a sharp turn it always leaves some water behind. This I-scrub actually mechanically kicks the squeegee out to the side to collect up water on those sharp turns so you NEVER leave anything behind, and at a production rate of 50,000 square feet per hour I can’t tell you how helpful it will be… I sound like a salesmen for the I-scrub but I promise I’m not!! I can’t wait to see how well it works at the new account!

In other news I did get the boat out on the water last weekend and it ran great, got up to speed nicely, took great turns, responded well to the throttle, and came on and off the trailer with great ease… but then the boat ownership curse kicked in and I found I had a small leak. After spending an hour on the water, I’m thankful for a good bilge pump! We headed back into shore and I took the boat home to start hunting for the fault in the fiberglass. I think I pinpointed it and have taken steps toward a simple repair and am hoping to dump it in the water to test it again ASAP to see if I can just simply enjoy this thing for the rest of the summer!


Tyler DuBord - Facility Service Manager:
Another busy week, wrapping up successfully this Friday. I have been able to transfer a handful of accounts over to Jarad Nickolite who will be responsible for servicing several accounts in the west metro. Together, we’ve been able to walk through each building in detail to get him acclimated and comfortable servicing each account. I’ve been able to introduce him to several key contacts that he will be working with in the future; most of which I am sad to let go. Jarrad and I will be working together over the next couple months to ensure a successful transition. I know he has what it takes in the industry and wish him the best.

This weekend I’m gearing up to play some golf. I have a buddy in town from Iowa and we love to get out and play. Let’s hope the weather participates. On Sunday I plan to race my dirtbike up in Mora which is one of my favorite tracks. A few weeks ago I took second right behind the first place rider. I know I can get him this weekend if I push it hard enough!


Mark Josephsen - Night Manager North Metro:
This has been a BUSY first week of expansion with Steve Reid, our newest Night Manager and Jarrad Nickolite, our new Facility Service Manager. It is great to be with a company that continues to grow, expand, and develop relationships within the company. I can already tell that Steve and Jarrad are doing a fantastic job, and it's a testament to or leadership and management team. I’m very blessed to be part of it!

On a side personal note, summer is upon us. I am in my second year coaching my son's baseball team. It is so much fun to watch these kids start to understand the game more and more each game!


Shalee - Administration Manager:
What a crazy week!  From 104° to 60° in the course of a few days... now that's a new one for us here.  We've not had that extreme of a change since moving here.  (To tell you the truth, I'd prefer the 104° over the 60° anyday, though 88° would be my truly happy medium.)  :)

Work has been go, go, go here.  New clients (thank you for allowing us to make life easier for you!), new potentials (please let us assist you in making life easier for you!) and prospects yet to be found (we can't wait to show you how you will have hours free to do what you want to do rather than what you have to do!) are lining up nicely.  It's so nice to have that kind of work schedule... one where it's busy and productive and good to be in the office!

On the personal front, school's out!  Kids are off to Grandma's house and the first session of camp.  After that it's back and forth for us for the next two month... I think we'll spend more in gas than we will in the payment for their activities!  It's worth it though.  We love that they get to see their grandparents and the friends they haven't seen in a while.  I never had that kind of opportunity, but I really want to give that gift to them.  Plus, it's really nice having all that alone time with my husband!  Woo hoo!!

~Your City Wide Team

Friday, June 3, 2011

Week in Review: May 30th - June 3rd

Greg Mansfield - President:
This short week sure was a busy one! First off I’d like to offer a small thank you to our past and present troops as well as their families for sacrificing so much for our nation. I hope that you all had a relaxing and wonderful Memorial Day this week—while also taking time to reflect and appreciate those who have done so much.

The South Metro team started up a new 300,000 square foot production plant that has been going well so far this week! It is a large facility, so we all pitched in—Mitch, Eric, Steve, Jarrad, and myself with the crew, putting forth the best effort with the hopes of starting the account on the right foot! We had a fun time using a Hillyard C-3 Machine on this client’s restrooms. It is quite the machine, offering an easy, impeccable, and thorough cleaning of hard-to-clean or heavily soiled areas.

This week Mitch, Jarrad, Kelly, and I met with our contact at a large technical college here in town. We start this account in a few weeks, and our process is to walk through the account with the client before starting the actual cleaning. Kelly takes notes while we all ask pertinent questions and discuss the ins and outs of the account. This walk through was particularly interesting! It is very large, extremely impressive, and we can’t wait to get started!!

June is finally upon us… and so is summer it seems. On a personal front, we’ve hit fishing pretty hard lately. I’m in two different fishing leagues (that start next week) and we visited Lake of the Woods over this past Memorial Day Weekend. The fish weren’t jumping in the boat like past trips to LOTW, but we still caught close to our limit, had fish fries each night, and came back with some great walleye fillets to enjoy soon! This weekend I plan to fish Mile Lacs with Kelly and to enjoy some golf on Sunday—love this summer weather!


Mitch Brunette - Facility Service Manager:
This short week was nice but a lot of work was squeezed in!

We kicked off a new start on the 1st at a building in St Paul. It’s a fun property to be a part of and we have gotten a lot of initial extra cleaning done for them over the first couple of cleans.

We also took over another apartment complex in Bloomington for turn cleanings and have completed 2 so far for them.

One of our recently new clients added on a large amount of labor to their scope of work out in their warehouse on Wednesday as well. Jarrad, Greg, Eric, Steve and myself were all on site helping kick it off and get things going! It was an eventful first night of plugged floor drains and backed up urinals but we got through it all getting creative! :-) A great first kick off for that group! Thanks to everyone for their hard work on this account!

As far as extra services go, this week we have had some window washing going on at one of our low rise properties, and over the weekend the exterior will be complete as well. This week we also did some area carpet clean for one of our clients that has a very important client of their’s visiting their site. We were able to clean up some key areas for them to make sure that it is fully presentable come Monday morning.
This weekend we also will be completing approximately 100 man hours of warehouse high dusting from a 30 foot scissor lift! This is a project I’ve mentioned before—we completed 200 man hours last month and are finishing another 200 this month to wrap up the project and move on to whatever is next for the client!

Busy weekend here in the Brunette house hold—two of my best friends are getting married Friday night and the wedding should be a fantastic night. I have what I believe to be the final piece of the puzzle to get my project boat up and running. I plan to get to work on that Saturday morning and possibly make it on the lake in the afternoon or evening—you never know with boats. Wish me luck!


Tyler DuBord - Facility Service Manager:
It’s been awhile since I’ve found time to post but I’m finally glad I can!

It’s been a GREAT couple months for City Wide up in the north as I’ve been in charge of starting a gigantic factory in the Anoka area. Since we’ve started, a lot has taken place. We’ve finally settled in and have been on a good routine the past few weeks. This account requires three individual service providers which has been a huge undertaking and has never been seen before here in Minnesota. Let that be a testament to the size of this account! The folks here have been great to work with and I look forward to forming a great relationship with this client. A special thanks to everyone involved in getting this account up and running!

Since my last post, we converted 100% to using supplies from Hillyard. Our representative, Jim has been such a tremendous help with providing second-to-none help out in the field with demonstrations, product installations, chemical inquiries, service provider set-up, etc. We’re very fortunate to have a company like Hillyard and a rep like Jim to partner with City Wide and provide such great support to our customer base. Thanks again Jim!

Welcome Jarrad to the City Wide team! It sounds like Jarrad will be helping to relieve Mitch and I from several accounts in the west metro area. It has been great to work with Jarrad over the past couple weeks and look forward to a great relationship. If any readers will be working directly with Jarrad to service your building, I think you’re in good hands. He already has a good grasp on our business model and how to help keep your facility looking clean and presentable. Again, welcome Jarrad!!

We’ve also welcomed Steve Reid to our night management team. I’ve been working with Steve now for a couple months and it has been such a pleasure to rely on such good talent to manage our night staff, not only at our new large client in Anoka, but the rest of the accounts he’s been assigned to. Steve will help relieve Mark from several buildings and will be able to take on new customers in the west metro as they become available. Welcome Steve and keep up the great work!!

It’s already been another fun summer so far with Motocross racing. I’ve also upgraded to a larger tent and a new grill for camping overnight at the races. Last year I couldn’t stand up in the tent and always tore my back apart trying to get dressed—the new spacious tent is going to be great! We also now have a new puppy and he loves having the extra room to run around. Hopefully the remainder of the year proves to be a good one with racing!


Kelly Mansfield - Business Development:
I can't believe it is already Friday! It seems like it was just Tuesday, I was getting back from Memorial Day Weekend, and starting the week! You certainly won't find me complaining that it's the weekend already though ;-)

As always, it has been a busy week here at City Wide. On Thursday I met up with Greg, Mitch, and Jarrad to walk the facility of a new client, a large technical college here in the Twin Cities. It sure was a cool facility!! As we walked through, chatted about their needs, learned about the ins and outs of the account, and I took notes, I couldn't help but daydream a bit about going back to school! Something about seeing students' ambitious attitudes and the hands on learning made me want to grab my backpack and crack open a school book! Needless to say, we're all excited about making a difference in the cleaning of this facility!

On a personal front, my younger sister leaves for Florence, Italy today. She is studying abroad all summer long. I am insanely jealous, but excited for her. I just can't wait to get her on the computer and skype face to face all the way from Minnesota to Italy!

As Greg wrote above, we have dove right into the season of fishing here in our household. We fished last weekend... We're fishing this weekend. It seems to never stop! ;-) I sure do like reeling in a large walleye though-- never gets old!


~Your City Wide Team