Friday, September 30, 2011

Week in Review: September 26th - 30th

Mitch Brunette - Facility Service Manager:

Another busy week here in the South Metro! I took one day off last week and a building flooded-- Who knew I was that necessary?? ;-) That is my bit of mid-week humor. In all actuality though, a huge thank you goes to my night manager Eric who got right out there with our crew after receiving a text message to assess the damage. He contacted the customer letting her know the importance of getting everything extracted immediately, placing de-humidifiers on-site, along with air movers to get her building taken care. These extra immediate precautions prevent mold and further structural damage. With help from Greg and Eric and customer approval, we were able to take care of their site. It is great to know that I can communicate back and forth from the deer stand through emails and text messages a few times and know that things will get handled from that point on. Thanks Eric and Greg!

This week we rolled out a new online program for our turn clean scheduling that is a unique calendar accessible by each individual client so they can see what they scheduled with us, and on what day. It should be a great tool for us and more importantly for the client to assure all things needed are being covered!

Last weekend we finished a carpet cleaning job for one of our oldest clients. It is an annual job that was much needed. They had several spots that needed attention and the general areas themselves needed a bit brightening up. It was nice to see the carpets cleaned in time for winter so they don’t take a further beating on top of what was already there!

This weekend is a light weekend in the ways of extra charge projects in my territory. It’s the first time in a while that we have had so little going on so it is nice to breathe a bit, knowing that October is booked up with wax projects in our exam rooms, as well as carpet cleaning in the same clinics all month long.

Last weekend I spent time cleaning out our heated box deer stands up in Thief River Falls. During the day, we also worked on removing fallen trees and other scrap from our trails to make sure we are ready for the first week of November. We also checked out our trail cameras and saw several deer hanging out in the woods, so it looks like a good year is to come! In the morning and evenings I did get out to a different chunk of land that I have access to and got to sit with my bow. I saw 10-13 deer, but none were able to be taken.
I have yet to get my first deer with my bow, and who knows, maybe I will this weekend! Friday evening and Saturday morning I will be in the stand here in the outskirts of Stillwater where I hunt with a close friend each weekend from the middle of September until the end of the year. Then Sunday morning I will be attempting a reasonable time in the Twin Cities 10 Mile run. The marathoners will head out first and we get going behind them and hope for the best. Should be a descent run, and a busy weekend!!

~Your City Wide Team

Friday, September 23, 2011

Week in Review: September 19th - 23rd

Jarrad Nickolite - Facility Service Manager:
Everything is going real good here in the west metro! It has been a very busy week with a lot of administration work along with everyday business.

We have a few small projects going on right know that will be finished up by the end of the week. It seems like several of our clients have big events and important meetings scheduled for the middle part of next week. This means City Wide to the rescue! Our job is to ensure that everything looks spick and span with no worries to the customer. With the appearance and cleanliness of their facility off of their mind, they can focus on the big picture of having a successful meeting/event!

The first part of next month looks really busy for me and I'm looking forward to it. I have 3 new starts which is exciting and can't wait to meet with our new clients. Since starting in May, this will really be my first time staring a new account from the very beginning.... Should be exciting!

With the season changing, things will continue to stay really busy. Between plowing and pushing snow, keeping entry ways clear of salt and sand, and normal everyday scope of work things, it should be interesting and I’m looking forward to the challenge.

Last week Greg and I golfed in one of our customers golf tournament which was a lot of fun! We met some really cool people and finished the round at 3 under. I just about forgot to mention, that I actually fell into the "Swamp Thing" called the creek looking for my golf ball. A bit funny and entertaining at my expense, but we were able to finish the round. It may have affected my least that's what I'm going to say ;-)

This weekend is the end of cabin season and my fishing days are few and far between. Lana and I will be pulling the boat back home to be put in storage. I might even shed a few tears on the way home.

~Your City Wide Team

Friday, September 16, 2011

Week in Review: September 12th - 16th

Greg Mansfield - President:
This has been a very busy week for me here at City Wide! I serve as President of our Advisory Council and flew down to Kansas City for a few days. I had a great trip down and felt as if a lot was accomplished during our time getting together.

One thing I’m most excited about is that we’re looking at replacing and upgrading our technology programs already after only four years of use. It has served us well, but as our society and lifestyles are becoming more “on-the-go” we need more mobile and user friendly programs for our devices. Technology is a key factor in City Wide’s success. With our 24 hour complaint policy, we promise to reach out to you, solve the issue, and follow-up within a day. Having the ability to almost-instantaneously fix a problem because of our technology resources is extremely important to us. It’s amazing to look back and see how far technology has come in just a few short years!

As far as Sales are doing, I’m excited to hit the ground running this fall season. One project that the Facility Service Managers and myself are focusing on in the next few weeks is sending out updated information to all property management firms here in the Twin Cities prior to their yearly budgeting.

Joe Choplin, our Director of Operations from Kansas City will be in town October 13th through the 15th to visit some of our larger clients that he helped get going during the first days of the new-start process. Joe not only helps us in the operations phase of new accounts, but also forms relationships with those clients as well. No doubt he is excited to walk around and see that we’ve upheld an extreme level of service to those clients. Joe has one of the most keen pair of eyes set on building inspections that I know. Let’s hope we pass his test! ;-)

On a personal front, my bass fishing league is almost coming to a close. It sure was cold fishing out on the boat on Wednesday. With the experience that I’ve gained in my first season of bass fishing in this league, I’m already looking forward to next year’s season. I’ve learned a lot and have set goals to do much better next summer!

Unless you live under a rock, you’ve noticed the change in temperature this week! The frost on my vehicle that greeted me Thursday morning was a reminder that winter is coming!! Don’t put off getting your snow removal contracts set up as unfortunately, snow will be here before we know it.

Have a great weekend, everyone!


Mitch Brunette - Facility Service Manager:
Another entertaining week here in the South Metro territory. On Monday through Wednesday, I trained in a new crew at two daytime cleaning accounts. In the midst of all of that we completed a few other extra charge services and several apartment turn cleans as well.

With the school kick-off this past week or so, we have had a lot of extra effort and attention to detail going into our school accounts. Our school accounts always take a bit more time in the beginning to learn which rooms are heavier used than others and when you can get into certain classes based on schedules, evening classes and other various events. It has been good so far and we continue to get better at learning the rhythm of how thing are going to be for the remainder of this semester and through the year.

It’s getting cold already which means fall window cleanings need to get done as soon as possible. We have five window cleanings scheduled between this week and next week for one of our group customers, and I expect several others to come up soon.

Keep an eye out for the video Kelly filmed of me working on an epoxy coat project in a residential garage. Yes this is residential but it is the same process and end result in a warehouse, production area, manufacturing facility, restroom etc. Regardless of location, if you have concrete, then you can follow the same process and earn an effective result.

This weekend I am meeting my brother/sister-in-law halfway between here and Illinois where they reside. We ere heading to Wisconsin Dells to camp for the weekend and try and find some hiking trails. Have a great weekend, all. Lets go Vikings!?!? 1-1 would be great to see!


Shalee Shields - Administration Manager:
What a glorious week it has been!  Work has been fruitful and full, always a plus in my book.  Seeing results really helps that "I like to go to work" feeling thrive.

Diane has been out on vacation (not part of the reason that it has been glorious, by the way :)), so it has been a bit quieter than usual.  With Kelly in one office, Dick in another and me in front, we only talked when we had questions or were in passing.

And though I am quite mournful with the passing of summer, I am slightly anticipatory of the delights that autumn only has to offer!  Apple picking, hay rides, the array of colors in the trees, cooler evening perfect for soups and stews... yes, there are some refreshing changes in our future!  (Coats, hats and gloves?  Not so much looking forward to the return of them.)  Maybe our family can do more of this sort of thing this fall!

Oh, and we're 10 days away from closing on our house!  The excitement is mounting, as well as the need to pack.  We're so looking forward to more space and meeting our neighbors!  We hope to forge some wonderful and welcomed relationships with those who are near us.  We've missed neighboring.


~Your City Wide Team

Tuesday, September 13, 2011

Hard Floor Auto-Scrubbing Demonstration

City Wide Maintenance can be your go-to company for any building maintenance need, as shown in this week's video from our Facility Service Managers. In this video, Mitch shows how he went above and beyond to provide a solution for hard floor care for one of his clients.

One of our clients was having a scheduled visit from their corporate executive team and wanted the freight dock and warehouse floors to be cleaned up a bit. After discussing their needs with the client, Mitch knew that City Wide could easily be the dependable and skilled solution for our client.

With Mitch's expertise in hard floor care projects, along with the right crew and auto-scrubbing equipment, City Wide transformed the once greasy and dirty floors into a very impressive and clean warehouse.

Click on the video below to see how amazing the warehouse hard floor turned out!

Hard Floor Auto-Scrubbing Demonstration from City Wide Maintenance of MN on Vimeo.

~Your City Wide Team

Friday, September 9, 2011

Week in Review: September 5th - 9th

Mitch Brunette - Facility Service Manager:

Coming back from Labor day to a very busy week here in the south metro! This week I’ve been busy working on a smaller painting project on Tuesday morning and Wednesday until completion. This project helped make the main entry vestibule look much better at one of our properties, and we painted an office that has long had multiple colors including white, green, and PINK all in one room. It was a very nice update for the client and it looks great!

This week we also started to prepare for one of our busy months full of floor care projects (carpet cleaning and floor waxing of exam rooms) and also a few fall window cleaning projects. Three of our large group clients have us handle several things for them and they all fall very closely together on the calendar since everyone wants their floors prepped and ready to be maintained for winter. Similarly, come Spring time, they all want their floors cleaned up and looking great throughout spring, summer, and fall. These project sure keep us busy and we’re happy to assist our clients!

This coming weekend I am helping my brother-in-law with his first garage floor epoxy job. This isn’t so different from some of the epoxy coatings we do in our clients’ buildings to make concrete work spaces look better. I might video record some of the process-- Especially in the preparation portion which is the most important part. Many people just try and clean the floor with a power washer and paint on the epoxy. The key parts they miss are degreasing with a deck brush or appropriate machine, clean rinsing the floor, acid etching the floor with a phosperic acid or other appropriate acid, and then letting the floor thoroughly dry prior to application of the 2 part epoxy roll on paint.
Since I have the equipment out and working, I figured I would do my own garage as well. I will certainly take pictures and hopefully get some good video of the process for the blog. Wish us luck!

Shalee Shields - Administration Manager:
Well, another week has come and gone.  I don't know if it's me getting older or else I lose track of time, but time is just whizzing by me at an accerated pace!  It probably helped that Labor Day was this week too...
We had a great week here in the office!  It's nice to have the fall rhythm work it's way into the routine.  Snow bids, new cleaning opportunities and window washing bids are being created and distributed as I type.  I can't believe it's time to even think about snow, especially with the high of 80° today, but it will be here before we know it (says she with a tear in her eye).

This week, the kids started back to school.  It was a love/hate moment for both of them.  They wanted to see friends and make new ones, but if they could do it all without the side business of school, they would have been MUCH happier!

Our son started 6th grade and he did so in style!  (He loves Phineas and Ferb!)  So far, he likes his classes and his favorite is Math.  Oh how I hope that love of numbers continues and flows into other things like science, music and art!
Our Agent J!

My husband and I took a break from all the house details/dreaming and we joined our friends Sergio and Heidi at the Twins game on Wednesday.  What a blast those two are!  I love their joy of doing things together and the beauty of sharing their passion for the Twins with others!  The biggest pluses were that the night was stunningly beautiful and the Twins beat the White Sox, 5-4.  My winning aura continues to permeate the players' abilities on the field!

~Your City Wide Team

Friday, September 2, 2011

Week in Review: August 29th - September 2nd

Mitch Brunette - Facility Service Manager:
It has been a busy, busy week in the south metro as well as in the apartment community for move-ins and move-outs! We have been all over town completing turn cleans at various communities each day, and on Thursday this week we completed 41 turn cleans in one day! It took 15 great cleaners and a few managers to accomplish this. This is the second year in a row that we have completed this project with all the students moving out and new ones ready to move in the next day. The work alone is challenging enough, but you have to work around certain timelines of when individual units are available, when people are transferring out, and also having to work around painters and carpet cleaners/installers! It’s one busy project!

Next week is going to be very busy with schools kicking off in full force. We service several different types of schools in the Twin Cities. Over the summer we have either had light cleaning duty allowing us to complete extra work and very detailed cleaning, or they were shut down and we are just picking back up to begin the year. One of the schools we have partnered with for over 3 years and have had a great relationship from the start. Another one of our schools is new and this will be our first year with them, we look forward to a long lasting relationship here!
Over the month of August we covered several different projects including diamond pad refinishing a worn out terrazzo entryway floor for a large condo client. The customer absolutely loved it and couldn’t believe that it looked nearly like new again!

We swept and scrubbed the floor of a freight dock in preparation for a visit from the CFO of our client’s corporation. It went very well and I took a video of that. Kelly will load that video up in the next couple weeks so you should be able to view the before, during, and after results of the floors cleanliness.

Other projects included some window cleaning, painting, pressure washing, and I’m sure many more things to help our customers out with their site.

The Labor Day weekend is welcomed with open arms! I had a nice 3 day weekend last weekend to help setup my sister-in-law’s wedding down at the farm. The wedding and reception was incredible! This weekend several old and new friends and I are headed off to our annual camping tradition in Cloquet, Minnesota (that’s pronounced CLO-KAY, not CLO-KET, despite popular inter office thought) This is the same campsite I have visited for nearly every year of my life at least twice per summer if not more. I’m looking forward to the time away and hanging out with all of our newlywed friends from this summer.


Jarrad Nickolite - Facility Service Manager:
Things have been pretty busy here this week in the west metro. We were able to finish several wet burnish and carpet cleaning jobs this week for one of our bigger customers. We will be completely rapped up with this by the end of next week.

Now that summer is almost over, we’re looking ahead to winter here at City Wide. This means that we are starting to prepare for snow removal and I was able to submit my first snow removal bid to one of our customers. I can't believe how fast the time really goes! It feels like yesterday was spring time.
Wednesday evening Greg and I fished in a bass tournament and realized we have a lot of room for improvement. We caught some fish and placed in the top 10 which is not bad considering how tough the competition really is.

I would like to wish Greg and Eric a HAPPY BIRTHDAY and hope they have a good holiday weekend.
This weekend Lana and I will be taking a few extra days over the holiday weekend to spend some time at the cabin before it's all over. We plan to do some golfing and fishing. Should be a great weekend!


Shalee Shields - Administration Manager:
Well, it's been another fast and furious week for me at work.  It seems as if I were just grumbling about it being Monday again!  :)

We have been working hard with our clients and potential clients on the snow and ice management that we offer.  I know!  Snow!  I can't believe it is already to the stage were we need to even think about snow and ice!  We only just started having summer...  (sad face)  But it's better to be prepared than to get caught with nothing in place and suddenly we have snow in October.

This week marked new chapters in our lives at our house.

First, we celebrated Taegan's 15th birthday.  (She turned 15 in July, but since she was away all summer, we had to do it when she returned.)  She had an outdoor party (Thanks God for the great weather!) and then we hit FMSC for a packing celebration!

We were blessed like crazy with sports this week! Since Jarrad couldn't go to the Twins game on Sunday, I took this girl to it.


We saw this site where the Twins beat the Tigers 11 to 4! My girl said that she would definitely go again.  That is a HUGE step in the right direction with her and sports!
Our son has been preparing for Middle School.  Where on earth has the time flown?! He is ready for it.  I don't think he's too nervous because he is just going with the flow.  Come to think of it, neither am I.  He is a good kid and has the ability to adapt.  I think he'll be just find.

I took off Wednesday to go to the fair with the family.  We even took our daughter's boyfriend!  It was a total blast, and I, for one, will never attend the fair on the weekend again.  It was AWESOME to have the place almost to ourselves!  We had no lines for anything... the only problem is that we didn't have enough "wait time" to let our food settle so that we could put more down our gullets!  :)

Finally, last night, thanks to the generosity of Mitch, Paul and I headed to the Vikings game to watch them skunk the Texans, 28-0!  (Notice that the teams win when I'm there?!  Someone needs to buy me season tickets if they want winning club... I'm just sayin'!


~Your City Wide Team