Friday, September 16, 2011

Week in Review: September 12th - 16th

Greg Mansfield - President:
This has been a very busy week for me here at City Wide! I serve as President of our Advisory Council and flew down to Kansas City for a few days. I had a great trip down and felt as if a lot was accomplished during our time getting together.

One thing I’m most excited about is that we’re looking at replacing and upgrading our technology programs already after only four years of use. It has served us well, but as our society and lifestyles are becoming more “on-the-go” we need more mobile and user friendly programs for our devices. Technology is a key factor in City Wide’s success. With our 24 hour complaint policy, we promise to reach out to you, solve the issue, and follow-up within a day. Having the ability to almost-instantaneously fix a problem because of our technology resources is extremely important to us. It’s amazing to look back and see how far technology has come in just a few short years!

As far as Sales are doing, I’m excited to hit the ground running this fall season. One project that the Facility Service Managers and myself are focusing on in the next few weeks is sending out updated information to all property management firms here in the Twin Cities prior to their yearly budgeting.

Joe Choplin, our Director of Operations from Kansas City will be in town October 13th through the 15th to visit some of our larger clients that he helped get going during the first days of the new-start process. Joe not only helps us in the operations phase of new accounts, but also forms relationships with those clients as well. No doubt he is excited to walk around and see that we’ve upheld an extreme level of service to those clients. Joe has one of the most keen pair of eyes set on building inspections that I know. Let’s hope we pass his test! ;-)

On a personal front, my bass fishing league is almost coming to a close. It sure was cold fishing out on the boat on Wednesday. With the experience that I’ve gained in my first season of bass fishing in this league, I’m already looking forward to next year’s season. I’ve learned a lot and have set goals to do much better next summer!

Unless you live under a rock, you’ve noticed the change in temperature this week! The frost on my vehicle that greeted me Thursday morning was a reminder that winter is coming!! Don’t put off getting your snow removal contracts set up as unfortunately, snow will be here before we know it.

Have a great weekend, everyone!


Mitch Brunette - Facility Service Manager:
Another entertaining week here in the South Metro territory. On Monday through Wednesday, I trained in a new crew at two daytime cleaning accounts. In the midst of all of that we completed a few other extra charge services and several apartment turn cleans as well.

With the school kick-off this past week or so, we have had a lot of extra effort and attention to detail going into our school accounts. Our school accounts always take a bit more time in the beginning to learn which rooms are heavier used than others and when you can get into certain classes based on schedules, evening classes and other various events. It has been good so far and we continue to get better at learning the rhythm of how thing are going to be for the remainder of this semester and through the year.

It’s getting cold already which means fall window cleanings need to get done as soon as possible. We have five window cleanings scheduled between this week and next week for one of our group customers, and I expect several others to come up soon.

Keep an eye out for the video Kelly filmed of me working on an epoxy coat project in a residential garage. Yes this is residential but it is the same process and end result in a warehouse, production area, manufacturing facility, restroom etc. Regardless of location, if you have concrete, then you can follow the same process and earn an effective result.

This weekend I am meeting my brother/sister-in-law halfway between here and Illinois where they reside. We ere heading to Wisconsin Dells to camp for the weekend and try and find some hiking trails. Have a great weekend, all. Lets go Vikings!?!? 1-1 would be great to see!


Shalee Shields - Administration Manager:
What a glorious week it has been!  Work has been fruitful and full, always a plus in my book.  Seeing results really helps that "I like to go to work" feeling thrive.

Diane has been out on vacation (not part of the reason that it has been glorious, by the way :)), so it has been a bit quieter than usual.  With Kelly in one office, Dick in another and me in front, we only talked when we had questions or were in passing.

And though I am quite mournful with the passing of summer, I am slightly anticipatory of the delights that autumn only has to offer!  Apple picking, hay rides, the array of colors in the trees, cooler evening perfect for soups and stews... yes, there are some refreshing changes in our future!  (Coats, hats and gloves?  Not so much looking forward to the return of them.)  Maybe our family can do more of this sort of thing this fall!

Oh, and we're 10 days away from closing on our house!  The excitement is mounting, as well as the need to pack.  We're so looking forward to more space and meeting our neighbors!  We hope to forge some wonderful and welcomed relationships with those who are near us.  We've missed neighboring.


~Your City Wide Team