Friday, January 13, 2012

Week in Review: January 9th - 13th

Tyler DuBord - Facility Service Manager:
It’s been a good week up in the north metro. I walked several buildings that we’ve took on over the past month or two and each building is looking excellent with very happy customers. I was also able to visit a long standing customer to verify that a new “evening porter” is performing very well. I hope to stay on a great roll in my buildings and continue to have satisfied customers. It’s been a very quiet week with no complaints and few requests. Thanks to the teammates and partners who have made this possible. Great work!

Still working on getting some snow?! We finally hit some cold temperatures to freeze up the lakes even more but without the snow, my snowmobile is useless! My fingers are crossed for some powder to fall soon! Take care until next week!


Mitch Brunette - Facility Service Manager:
What an entertaining week here in the South getting back out to see everyone after Holiday vacation and new contracts starting! I was in touch with a lot of customers during break for minor needs like holiday party cleanups and special cleans for RVP’s site visits, but hadn’t been in buildings as much over vacation. It was nice to get back out and catch up with everyone and find that my buildings were still in great shape. Big thanks to our cleaners for sticking to the daily schedules and following up on any hot button items! Also a thanks to my night manager Eric, who put in a huge effort and great service while I was gone!

This week has been busy but quite fun. We wrapped up a challenging painting job for one of our clients in downtown St Paul.  Up on the 7th floor, none of the walls matched after several different paint scheme’s had been attempted--  some areas were even simply painted around file cabinets, leaving a big brown square with off-white surrounding it! We brought on a new group of painters that are friends of my family and they really went above and beyond. The task was particularly challenging because we were painting over wallpaper. It was quite challenging because the wallpaper was incredibly absorbent and although it had already been painting 1 or 2 other times it still soaked the paint right up! The walls required extra passes with the roller to get solid even coats on the wall. Thanks to a power roller that feeds paint right to the roller through a high pressure hose we were able to makeup this extra labor time. One wall we actually painted was over 80 feet long, 8 feet high, the first coat went on in 10 minutes! I have painted my own house several times and wish I had this time saver :-) The project turned out great, and the customer was incredibly pleased with the work.

I am working on an energy savings project that I have been working on for two years. Due to changes in ownership, our client hasn’t been able to pull the trigger yet although they want to! This week I am bringing out a new electrician to take a look at the work, assess the cost, and look at the new rebate programs associated with the retrofit. I have my fingers crossed as it is a large project, and my contact at the property is on board with the program, we just need a few minutes in front of the board to show them how quickly they will earn their money back and how that cash flow could be reinvested down the road for them!

This weekend I look forward to seeing my sister and her husband fly in from Phoenix with our two little nephews Lucas (2 ½) and Isaac  (4 months old)! This will be my first time meeting Mr. Isaac in person aside from using our good friend Skype, which helps me keep in touch. We are doing family Christmas on Saturday and unfortunately my wife has to fly to Canada all week while they are here. Not sure what all we are going to do but I sure look forward to playing with these two while they are in town and send them back to warm and sunny Phoenix safe and sound the following weekend.

Winter is back everyone, dress warm!


Jarrad Nicolite - Facility Service Manager:
This week has been relatively quiet, which is nice for once in a while! Earlier this week we finished a construction clean-up downtown Minneapolis and soon we will also be doing Ultrasonic blind cleaning for the same customer. Ultrasonic blind cleaning is a really inexpensive way to renew the look of your old dusty, dirty blinds. The cleaning process is done with sound wave technology in a soapy bath of specially formulated cleaning solution. Pretty cool!

I also have an appointment to meet with one of my current customers to look at their demonstration room and provide a bid to replace the carpet and base board at their facility-- hopefully we will be able to help them out!

This weekend should be pretty relaxing because Lana and I have nothing planed or anything that has to be done. I have to admit, having no commitments once in a while is really nice!


Brian Mansfield - Business Operations Analyst:

The new year is upon us and from the looks of it outside we may finally see some winter weather!  The last two months have been fairly hectic for me.  Continuing my training, visiting many of the buildings we service, traveling and the holidays have all kept me busy.  I’ve had a blast learning on the fly and really appreciate the time everyone has spent with me showing me the ropes.  I’ve also had the pleasure of meeting many of our customers face to face.  Since I occasionally correspond with them via email or over the phone it is great to establish that relationship and have a face to go with a name. 

This week has flown by as well.  I completed a project to update and distribute some safety training to our operations personnel that we review annually, continued to learn new administrative office tasks that I will be responsible for and spent a day on Mille Lacs lake for a strategic planning meeting.  The meeting portion of the outing went a lot better than the fishing portion though as we only managed to catch a couple of average sized walleye and a handful of small perch.  Even so, it was great to get out from behind a desk and spend some time in the great outdoors!

I want to congratulate Mitch, our Facility Service Manager for the South Metro, for signing up his first new account last week.  All three of our FSM’s have been stopping into businesses in their territories to spread the word about City Wide and Mitch is the first to sign up a new account based on one of those visits.  I’m excited to see his hard work pay off but I’m equally excited for that new customer.  I know that we can save them time and effort by managing the day to day cleaning of their facility as well as being the one point of contact they will need for 20+ other services. 

On the home front I’ve been trying to get outside to enjoy the warm weather we had early in the week.  I’ve also enjoyed watching the Wild finally get a hard fought win Tuesday night.  Hopefully it’s a sign that they have gotten things turned around.  Outside of that I’ve enjoyed getting to spend time with Greg, Kelly and my dad.  This weekend should be fairly relaxed as I’m planning on just spending some quality time at home with my wife, Lisa.  I hope everyone has a great weekend!


~Your City Wide Team