Friday, December 27, 2013

Week in Review: December 23 - 27

Kirsten Engels: Facility Service Manager

Happy end of the year! The fourth quarter has been a very busy one for me. City Wide has had a handful of new account in the south metro, keeping me on my toes! We have one new account in particular that has great potential. The day porter we have there has been doing an excellent job, and we are thrilled to be able to start two at two more of the branches as we start the New Year!
As I approach my seven month anniversary, I am even more comfortable in my role, and confident that I am able to give my customer a single point of contact for all there maintenance needs for their building.

 We have been scheduling a lot of carpet cleaning, the holidays have been the perfect time for our clients to be away from the office, and give us a chance to sneak in a work our magic. Strip and wax jobs have also been keeping us busy, as we all know how hard the Minnesota weather can be on VCT.  Viper tooling is a long process and out clients are always amazed at the final product. We have been so lucky to have our service providers pride themselves on their work. One of our clients was able to see the process, and was truly amazed at all the dirt and grime that was being removed. Needless to say the service provider was grinning ear to ear proud.

Christmas came and went extremely fast. I took the 7 hour venture up to Superior and then over Isle. It was so good to see the rest of my family. I hope everyone got to spend some good quality time with their families and loved ones. I can’t believe it is already over. Now, I will have 300 plus days to go shopping for next year. J

I’m looking forward to the New Year!


Friday, December 20, 2013

Week In Review: December 16th - 20th

Tyler DuBord: Facility Service Manager

Brrrrr, it’s been a cold start to the winter this year but fortunately with that came some snow! I personally like the snow as I am a snowmobile fanatic. I live in the north metro and am able to ride right out of my garage onto the snowmobile trails. This past weekend I rode from my house all the way to the cabin up near Hinkley. It was a blast and look forward to the upcoming season. We already have trips planned for after Christmas and again in January and February.

The early winter has also brought a lot of salt and debris into our buildings. Our crews have been working really hard each night trying to vacuum all the salt and keep the white build up away. This can be a tricky scenario for a lot of crews. We have found that a product called Nutra Rinse helps with the situation by reacting with the salt in a way that prevents streaks from appearing on the floor after a good mop. Occasionally, we need to rinse with hot water to perform a final clean in the higher traffic areas to prevent this. Overall, with the tough cold and snow we’ve already had this year,the crews have been doing a great job!

Here come the holidays and with that comes the company party. This year we’ll be at ProKart in Burnsville for some good racing amongst colleagues. With that said, the best racer will unfortunately be sidelined this year due to a back injury. I won’t say who that person is but I’ve seen him before and he’s pretty fast. His absence should help even out the competition for the rest of the field. Jarrad, being one of the slower racers, should have a much better shot at making the podium this year. With some words of encouragement and a detailed instructional from said “injured racer” he may just have a shot at winning. Only time will tell.

Happy Holidays to everyone out there!

Friday, December 13, 2013

Week In Review: December 9th - 13th

Mitch Brunette: Director of Operations

The cold came incredibly quickly this year!  I can’t say I would complain one bit about the difficult two weeks of weather we’ve had.  As an avid ice-fisherman, I am glad to see the lakes frozen with double digit inches of ice that I can drill holes in on the weekends!

We’ve had busy 4th quarter here in the operations side helping onboard new clients that the sales team has delivered.  There have been several clients that we have picked up that needed their janitorial locked down for them daily along with a single point of contact for all of their carpets, windows, floor waxing and consumable supply needs, that we have been able to solve for them. 
Kirsten E. has been incredibly busy in the south metro working on some daytime cleaning that has begun, that required her to be on site helping guide the crews through the customers expectations at 6am in Minneapolis.  That group is off to a great start and the client is very appreciative of the efforts we’ve had out the gates for them.

We wrapped up scrub and wax/traffic area carpet cleaning for 17 medical clinics here in town that we service between October and November and that was a great project to get done prior to the winter months! They are prepped and ready for the beating that Minnesota winters are sure to deliver!

I’m excited for Jarrad to come back next week and share some learning and knowledge from an advanced training that we sent him down to in Kansas City.  Several of our operating cities send a standout FSM down to collaborate with each other and learn best practices from their peers, and some of our higher level territory support we receive from our corporate office.  Much appreciated that he took the time to go down there and pick up some new ideas and tips/tricks and look forward to putting it into practice here in Minnesota!

2013 has been very good to me and I have to thank the operations team that has supported me here in my new role!  A huge thanks goes out to Tyler D, Jarrad, Kirsten E, Steve R, Mike, and Steve M for their support this year and their efforts to our new goals for next year! 

Additionally, our operation could not be nearly as successful without the support of our Admin crew lead by Brian, and heavily supported by Kelly (now out with a cute little one), and our newest addition, Kirsten Lund, who has transitioned well into her position here! Thank You!

I am looking forward to our Holiday Party with everyone next week for a chance to relax a bit before the craziness of the holidays and new year contracts begin!

Have a safe and happy Holiday everyone, and thank you for the support!



Friday, December 6, 2013

Week in Review: December 2nd - 6th

Kirsten Lund: Sales and Operations Assistant

Well, after being with City Wide for three months, I think it’s time I let you know how things are going at the office!

Recently, Kelly started her maternity leave. I’m not sure if “leave” if the appropriate term, being that a day later she was back in the office, dropping off some goods. That being said, William Henry Mansfield was born yesterday at 4:19pm. weighing in at 8 pounds 2 ounces, and 20.5 inches long. Congratulations to the Mansfield's! We couldn't be happier for you!

Thus being an office manager down, I am the busiest I have been since starting. I have been very fortunate this past week to have Brian in the office to work next to. We are very happy to be starting a few new accounts on Monday, and can hardly wait to see what the New Year will bring.

Friday, November 29, 2013

Week In Review: November 25th - 29th

Jarrad Nickolite: Facility Service Manager

Things have been steady in the West Metro.  

We recently finished up a few large strip and wax projects as well as some large carpet cleaning jobs.  
I also received a call yesterday from one of my Construction customers wanting me to stop out and look at a larger upscale apartment building down town for a final post construction clean up.  Mitch and I walk the space today and hopefully we are awarded the work.  Very cool space and a good opportunity.  We also have a new customer coming on board starting Monday night, and excited for the opportunity.

I have to thank my crews and night management staff for the hard work these last few month. Things have just been really busy and I appreciate their positive attitude and there willingness to always help each other out.

Happy Thanksgiving!  I hope everyone got the chance to spend some quality time with family and friends.  

One of my colleagues from Kansas City sent our operations team an email earlier this week and the last thing he wrote at the end of his email was.... "Remember to be thankful for everything we have".  I read that and it made me feel good, because it's true.  Often times we are so busy with work and the things going on around us, we don't stop to realize how grateful we really are.

Friday, November 22, 2013

Week In Review: November 18th - 22nd

Tyler Olson: Sales Executive

Its been a busy fall so far and I can’t believe that Thanksgiving is almost here! I'm happy to say that the Sales Team has had a great past few months. We've been busy with setting appointments, attending thorough building surveys, implementing some fun marketing projects, and closing deals.

On a personal front, in addition to work with City Wide, I've been busy with hunting, racing and traveling...

For hunting so far this year, the land that Mitch (our Director of Operations) and I hunt has been slow. However, I have been lucky enough to take one deer so far, a medium sized 6 point buck.  Hopefully we will get a few more deer off the land to fill up our freezers by the end of the year.

This past fall, I also started a new form of bicycle racing called cyclecross.  Essentially, it is a mix between road biking, mountain biking, and cross country running. It is a very exciting sport with lots of mud and crashes. I am also gearing up for the cross country ski season which I've gotten into pretty seriously over the past three years. My goal this year is to race a time good enough to make the “Elite Wave” next year in the American Birkibeiner Ski Race-- which is the largest ski race in North America.

Currently today, I am in Austin, Texas visiting my wife’s sister and their family. We are having fun with our 2.5 year old niece, and almost 1 year old nephew. Lots of trips to the park! We will be back in time to enjoy Thanksgiving in Minnesota with our families back home. I am very excited for the holiday season coming up and what 2014 has in store for us at City Wide of Minnesota.

Friday, November 15, 2013

Week In Review: November 11th - 15th

Tyler DuBord: Facility Service Manager

It’s been a busy fall season in the North Metro! Significant time has been spend wrapping up floor work including a large scrub and wax project for our largest medical client, including 5 accounts in my territory alone. Thanks to the hard work and dedication between our Service Providers and our Night Management staff, we’ve been able to successfully execute this process each Spring and Fall. Specifically this past project which went extremely smooth without any issues. Thank you to our hard working SP’s and management staff to a job well done!!

Speaking of floor projects, we have recently found that introducing a “yearly maintenance schedule” for our customers is a huge help and win for our team. Our yearly maintenance schedules outline a plan throughout the entire year which includes floor projects like strip and wax, burnishing, ceramic tile cleaning and carpet cleaning. Also included on these schedules are projects like window cleaning and warehouse scrubbing. These schedules are completely customized to fit the specific needs of our customers and have lent the ability for myself to manage these projects without needing to gain approval from the customer each time. Again, it has been a huge win and makes life much easier on our ops team.

As many of you know, I’ve spent most of October and a lot of November in recovery from lower back surgery. I am now 5 weeks out and my Surgeon says I am on track for a full recovery and should be healthy as can be within a couple months. With that said, I will be back visiting customers on Wednesday, November 27th just before the Thanksgiving Holiday. Though it’s been a tough recovery, I’ve been able to work from the home office the past several weeks staying in touch with my clients and colleagues. I’ve been very fortunate to work with a great team who has helped me through my recovery period like Mitch, who has visited numerous accounts on my behalf. Thanks everyone for the kind words and support during this time. I look forward to connecting with everyone in person very soon.

Enjoy Thanksgiving and the remainder of this Holiday Season!!

Friday, November 8, 2013

Week in Review: November 4th - 8th

Mitch Brunette: Director of Operations

October came and went very quickly this year and ended off with 20 trick-or-treaters coming to our door this year followed by a 10 point buck in our new front yard!  This was a very busy stretch for me both at City Wide and at home since we moved from our townhouse into a new home just a few miles West in Burnsville!
We have been very busy getting our customers setup this fall with their scrub/recoat work on VCT, traffic area carpet cleanings and exterior window washing in preparation for the winter months. Additionally we setup a few new snow contracts where we are pushing snow each event for our clients.  Just one more way we've been able to help our customers narrow down from 10+ venders to as few as 4 or 5.
I've had a great opportunity this month to spend time popping into Tyler DuBord's accounts to catch up with or meet new customers that I haven't in the past while he has been out. It has been a lot of fun hearing people give praise to how well he handles their facilities and help him look for opportunities where he can help his customers save time, money, and problem solve in general. There have been a lot of facilities in his territory to see and I've made it to a good amount which has been fun.
Outside of all of that we are working hard at getting our clients setup for ongoing maintenance programs where they have a very predictable maintenance budget and schedule they can count on.  We have a fair amount of our clients that already have us doing this for them as it makes their year very easy, and a new group we are hoping to get dialed in on this for long term planning.
As always I'd like to thank my team that is out every day checking on our customers, helping with projects big and small, and the Night Managers out tying everything together!
Have a great weekend and a safe holiday season!

Friday, November 1, 2013

Week In Review: October 28th - November 1st

Kelly Mansfield: Office Manager

Welcome, November! This fall has been a great one here at City Wide. In addition to the normal hustle bustle of every day office work, things have been busy with the hiring of Kirsten Lund, our new Sales & Operations Assistant as well as Andrew Chapman, our new Sales Associate this past fall.

Kirsten signed on with City Wide right after Labor Day and after working closely with her for several weeks, I feel confident saying that she is fully trained in her role. She works proactively and with great enthusiasm and it is nice to have another individual to help Brian and I with all office aspects for the sales and operations team. We're happy to have you, Kirsten!

Andrew has been with us for almost the same amount of time and has had an exceptional few months here at City Wide as well. I'm sure that Tyler would agree that he and Andrew make a great sales team-- setting multiple wonderful appointments and closing many of them. Keep up the great work, Andrew!

In addition to assisting the operations team with our normal duties, Kirsten and I have enjoyed putting together a few fun marketing projects this fall as well. The sales team dropped fall themed baskets of apples and caramel sauce off at select prospect facilities and Kirsten and I had fun putting them together. If you were one of the lucky ones, we hope that you enjoyed the baskets and we'd love to show you the City Wide Difference :-)

Kirsten and I compile bags of delicious chocolate chip cookies every week for the sales team as well. This is a fun (and temping!) project we hope that prospective customers enjoy too.

Like I mentioned, if you were a recipient of one of these marketing drops this fall, feel free to give us a call. We'd love to show you how City Wide can save you time, effort, and money! Have a wonderful November. Hopefully the holidays are welcomed into Minnesota without too much inconvenient winter weather!

Friday, October 25, 2013

Week in Review October 21st - 25th

Jarrad Nickolite: Facility Service Manager
Hello everyone,

Lots of things going on at City Wide right now. We are all wrapping up with the fall projects, we consistently do this time of year.  Most of our services this time of year include window washing, hard floor care and carpet cleaning. We are also preparing and organizing last minute snow removal contracts for our customers.  This is a big one….we all know how fast winter happens here in the north country.
The first of each month usually brings on new business as well.  I know I have a new customer coming on board November 1st and I’m ready and excited for the opportunity. I know a lot of customers are working on budgeting for next year’s services right now.  Here is a good chance to get with your FSM and have them work on a yearly maintenance schedule for you.

We have recently hired 2 new teammates.  Kirsten Lund who works with the admin team, she’s fantastic to work with and glad to have her on the team.  We have also hired a night manager named Romeo Singh who will be starting on Monday.  Romeo will be working with Kirsten Engels in the South Metro.  Welcome aboard Romeo!

On a personal note…tournament fishing is over for the year and I’m excited to spend this winter with my wife Lana and friends.

Friday, October 18, 2013

Week in Review October 14th - 18th

Andrew Chapman: Sales Associate
Finally, the leaves have changed colors and fall is upon us.  We have been extremely busy in the office and out in the field.  The cooling weather reminds us of the large list that needs to be done before winter is here.  These lists kept our FSM’s busy with additional maintenance needs with many of our customers.  The sales team has been busy with potential clients and new openings.  Tyler and I delivered baskets of caramel sauce and apples to a couple dozen lucky businesses last week.  This was a huge success and all appreciation should be directed to Kelly and Kirsten for making the baskets look so great.  Thanks ladies!

I’ve been learning the ropes and couldn’t be happier with what I’ve already learned about this amazing company.  As my knowledge for City Wide grows it becomes much easier for business owners to see what makes us such a successful company.  We’ve been scheduling more and more appointments with potential clients.  I’ve been doing building surveys with clients and have really noticed how our services differentiate ourselves from the others.  I was able to attend my first IREM (Institute of Real Estate Management) function where we toured a marvelous apartment complex off Hennepin Ave in Minneapolis.  There I heard about the entire build from the lead contractor and also got to meet a lot of really knowledgeable property managers from around town.  It was another great first experience.

As fall has brought a lot of excitement to City Wide it has also brought a lot of excitement to my personal life.  One of my favorite seasons is fall.  It would be my favorite but it’s followed by winter so it’s stuck with an asterisk, if you will. Sweatshirt weather, watching football, and even splitting wood makes this time of year quite enjoyable.  What I’m really excited about and will be losing my weekends to, is pheasant hunting.  We had a slow opener last weekend (as you can see in the picture) in Morris, MN but I’m optimistic that it will turn around soon.  I’ll be heading down past Marshall, MN this weekend and will try our luck in the Southwest corner of the state.  The reports say the birds are there so that’s where I’ll be.

Wish me luck and I hope everyone can enjoy this wonderful time of year, while it lasts!

Friday, September 27, 2013

Week In Review: September 23rd - 27th

Tyler DuBord: Facility Service Manager

As we pass through our summer months here at City Wide, Fall will bring another dimension with tons of floor work and additional projects.  As busy as we get with general cleaning visits, new starts, etc, we are always prepared for the Spring and Fall rush for these projects. We have a dedicated group of individuals who all contribute to ensuring project success from beginning to end. Should any customers reading the be interested in receiving a price for any project, your FSM will be more than happy to get you the most competitive bid possible.

For us in the North Metro, the beginning of October will be very busy with starting four new accounts, one of which was a previous customer who signed back with us based on a failed in-house cleaning attempt. All the power to them for trying but they realized that the service and dedication from City Wide was second to none! I will also be challenged by starting a large four-story office complex in Roseville. Logistics are already hammered out for that particular building as we look forward to the beginning of a long term relationship. Finally, we will be starting services at a well-known bank in North Oaks around the same time. Logistics have been knocked out here as well and the relationship has already begun. I look forward to working with each new customer in the future and beyond!

On a personal front, I just got back from a Las Vegas trip which was a total success. Not only did we have a blast but I came out on top money wise. There were four of us out there including my girlfriend, my best buddy, and his wife. We saw several shows including La-Reve at the Wynn and the Titanic Exhibit at the Luxor. Both were amazing productions and I recommend visiting these spots should you be visiting in the near future. We stayed at Mandalay Bay and had an absolute blast in their pools and clubs. The view from out 35th floor “strip view” room was breathtaking as well.

I hope you all enjoy the beginning to the Fall season!

Friday, September 20, 2013

Week in Review: September 16th - 20th

Mitch Brunette: Director of Operations

Summer is on its way out and fall is abruptly approaching as the mornings get cool enough that I question a jacket but decide against until its truly good and cold!  It is an annual internal struggle skipping a jacket merely on principal when in all reality I am a big fan of the fall!
It has been a very busy window of time here as we have been taking on several projects with the help of the admin team!  We were lucky enough to bring on another support piece to our team, Kirsten Lund and she has been a big help here as she learns her role and our system.  It has been very nice to offload a handful of processes to them for better streamlining and consistency in our Ops Team. This allows us to be out in the field with customers, helping handle problems and taking care of building services.
This part of the year is always a busy one as it is in the approximate 6 month follow up timeline for window washing, carpet cleaning, floor waxing, and tile floor deep scrubbing.  The front end of the year clients typically do a full clean of all carpets, strip and wax and so on.  In the fall it is more of a touchup and get ready for winter type of project where they focus on high traffic areas and more light maintenance to have their buildings in order and looking great!
Flu Season is sadly among us, however we do offer Flu Seasonal Services where we can weekly, every-other-week, or monthly do a heavily focused detailed disinfecting of all touch points in your building.  For example, things like door knobs and light switch plates, but can be as detailed as microwave buttons and handles, or your fridge/freezer water nozzles and ice makers. These extra precautions helps to keep your office healthier, avoid sick days, and down time during the busy budgeting period and holiday prep for several of our clients.
As I mentioned above, I really do embrace all four seasons and Fall is one of my favorites as it brings early hunting season.  Tyler Olson and I already got out in the stand once this year for opener and are looking forward to this upcoming weekend spending some more time in the woods.  No major action this past weekend but there is a lot of season left to enjoy!

Friday, September 13, 2013

Week In Review: September 9th - 13th

Jarrad Nickolite: Facility Service Manager

Overall as a company things have been real busy lately. Our sales staff is doing a phenomenal job out there drumming up new business, particularly in the South Metro, which has been keeping Kirsten on her toes. The West Metro has been pretty steady with the extra services such as carpet cleaning, post construction cleans, and large auto scrubbing jobs. The new janitorial business has slowed down a bit in the west metro but I am looking forward to it picking back up!

If you have looked at the past posts, you may have realized I was not in any of the pictures during the company’s fishing trip. I ended up having some things come up and had to stay back to hold down the fort. Looks like everyone had a good time and Tyler took home the big fish. Nice job Tyler!

The summer is starting to come to an end and I’m bummed by that. My wife and I were able to sneak in a trip to Montana to see some family and had a really good time. Of course I found a way to sneak in some fly fishing and shore fishing.

Crazy deal about this was I almost was attacked by a bear…and I can assure you I was out of there in seconds. Don’t know much about bears, so I’m entirely sure how you’re supposed to react but I ran like Usain Bolt!

I had a huge personal project I have been wanting to get done on my boat this summer as well. I was able to get my power poles installed which was a difficult and time consuming thing to do.

Friday, September 6, 2013

Week In Review: September 2nd - 6th

Tyler Olson: Sales Executive

The last time that I posted I had just been promoted to Sales Executive and the past few months have been amazing. I have spent much of the time learning the new role and getting a handle on the day to day activities that a sales executive executes. While it has had its struggles, my first quarter in the role has been amazing. We have had the best quarter of the year and are one of the top performing markets in City Wide.

On a personal note, I have been very busy this summer.  I managed to finish up my MBA program at St. Thomas. Now I have a piece of paper that comes with a loose promise that I will be able to do certain things well (sarcasm). I have also been very involved in the local Bicycle Race scene and have a number of good performances including a big win at the Birchwood Road Race in Hutchinson, MN. As most of the other folks in our office do, I have spent a number of hours on the lakes around the area fishing, including competing in a handful of bass tournaments with Greg.

Looking ahead into the fall, I am very excited for hunting season coming up as well as the first snow falls to be able to strap on my Cross Country Skis. I also am looking forward to a few work trips to visit other markets coming up in the next month or so.

Friday, August 30, 2013

Week in Review: August 16th - 30th

Kirsten Engels: Facility Service Manager

The past 4 months that I’ve been at City Wide have flown by so fast. I’ve only been here since May but it feels like I have been here forever. The fast paced, energetic, and friendly atmosphere has been amazing. I want to thank all of my co-workers for being there to train me and help me out with every situation that has come my way. They have made me a better manager and the support I have from them is incredible. Thanks guys!

When I first started with City Wide, I didn’t quite know what to expect and was anxious to learn all about the business and how it was ran. Coming in I started with approximately 40 buildings and as the months have gone by, the accounts that I manage have grown immensely. For example, just last week, Steve Reid and myself started 9 medical building in the south metro on the same day! It was a very exciting time for us. I even ended up staying in a hotel so I could be there to assist with a smooth transition.

So far, my experience with City Wide has been amazing and I can't thank Greg and Mitch enough for letting me join their team. I can’t wait to see what more is to come!

Friday, August 23, 2013

Week in Review: August 19th - 23rd

Tyler DuBord: Facility Service Manager

This past month at City Wide has been great! We’re starting several new buildings in the south metro. I know Kirsten has been very busy orchestrating the start of these new medical customers. I even heard she stayed at a hotel a few nights to stay close to the area! Way to stay dedicated, Kirsten!
I have also been busy starting a couple accounts in the north. One of which is a water treatment manufacturing company who unfortunately, has had a tough go with cleaning services in the past. We've pulled more dirt and trash out of the building the first week than I've seen in a very long time. So far our new crews and night manager, Mike have been doing an excellent job getting the building up to speed. To combat the dirt, we brought a C3machine on-site to help clean the production area restrooms and lockers. A C3machine has the ability to pressure wash walls, partitions, fixtures, floors (etc) while diluting chemicals and applying to these surfaces. We let the chemical dwell for 10 minutes and use a squeegee to wipe the dirt and grime away. It does a fantastic job detailing every inch of a restroom. Thanks Mike for training our new crew on the use of this machine!

Last week we had our annual City Wide Mille Lacs fishing trip where most everyone attended. It was a gorgeous day as we headed north around 1pm to enjoy a day on Twin Pine’s launch boat. Many of us caught fish but there was one special someone who caught the first fish, the most fish, and the biggest fish. I won’t say who ;-)  Greg and Kelly prepared brats on the grill along with snacks and beverages. A great time was had by all!
 We are wrapping up August by performing several quarterly floor waxing projects at our dialysis accounts. Our crews are staying busy with wax work, carpet cleaning, window cleaning and even a gym floor sand and seal-- I am excited to see the turn out of this project in particular as the product applied is quite spendy and is supposed to leave a nice protective layer with extra shine. Thanks to all our crews for the hard work near month end!

Friday, August 16, 2013

Week in Review: August 11th - 17th

Mitch Brunette: Director of Operations

I hope that summer has been treating everyone well! It has been good to City Wide and we have continued to grow and keep busy here this past month!

As we continue to sharpen our operations team and look at areas for improvement, we constantly come up with new ideas that we can try out and execute. I enjoy taking on these challenges and watching the FSM crew get out and execute them and see where it may help. One of the big things we have taken on is the maintenance programs which I saw Jarrad mention in a previous post. It truly is a great tool to put on paper for our customers! The maintenance program ensures that there are no missed services or necessary items that we overlook. Budgeting is easier for our customers and it makes scheduling and executing these projects easy on our end too. I hope to see the programs continue to make a difference in our current book of business and any new clients that sign up. A big thanks to FSM, Ed Gresco in Boston who brought that to our attention via Tyler DuBord!
I've continued to spend a bunch of time visiting buildings in our territory that I have never seen before and offer advice and solutions that could be helpful in their day to day operation or annual plan which I thoroughly enjoy. One aspect in my new role that I underestimated is the joy and pride I get when I visit a site without Tyler, Jarrad, or Kirsten and the client RAVES about how helpful, responsive, and alert they are in regards to their facility! Thank you to the team for this and I look forward to hearing these types of responses and praise as we go on the next 10 years.

The last month or so I have spent weekly meetings with Joe Choplin, our Director of Operations and support for the nation helping to sharpen my skill set and handle unique issues that come up. Aside from our day to day business that I've gotten his assistance with we've been focusing on the power of networking-- Staying in touch with old bosses, former peers, and old clients that you aren't doing business with.  I've enjoyed reconnecting with some former clients, a couple old bosses, and some peers that I do business with on a personal level, but only 1-2 times a year that we converse and its always business related.

Outside of the office I continue to try and stay fit and in shape!  I still get to the gym and box a little bit, some light biking and running here and there.  A couple rainy weekends back, my wife and I along with several friends took a camping trip that was wet but a ton of fun as always!  I've been focusing on improving my golf game (who doesn't need improvement there, right?), and have found a great coach that I am going to continue working with over the next year to stay sharp and develop some good sound habits!  I've never been so interested in the game of golf since I first decided to play, and realized how hard it can be.  That little white dimpled ball demands discipline, focus, mental compartmentalization, and repetitive quality behaviors if you even want a chance at performing at a consistent quality level and I look forward to a life of working at it!

Friday, June 21, 2013

Week in Review: June 16th - 22nd

Jarrad Nickolite: Facility Service Manager

Finally… Summer is here! So far this month, I've been busy working, fishing and enjoying the cabin.

There have been a lot of exciting things going on here in the west metro this week.

I am working on rolling out a maintenance schedule for a few of my customers. This is a yearly schedule for monthly, quarterly and yearly items such as carpet cleaning, window cleaning and hard surface floor work.  I like this a lot because it’s simple, tangible, and breaks out the yearly budget.  At all times my customers will  know what services are being done in what month and what the monthly cost is. The maintenance schedule can be customized to tailor any of my customers facility needs. For any of my customers that may be interested in this service, let me know when I’m in for my normal visits and we can discuss!

I would like to welcome Steve McCombs to the City Wide team. Steve is our new Night Manager for my territory in the west metro and I am looking forward to getting him introduced into my facilities. He has been working hard on the night manager training and is doing well so far. Becoming a Night Manager and going through the training can be very challenging task. I am excited to work closely with Steve over the next 3-6 months so his transition seems seamless.

I also would like to welcome Kirsten Engels to the team. She is our newest Facility Service Manager in the south metro and has done a phenomenal job in her new position so far. A few of you may have already met her as she has transitioned into a few of my facilities and will be overseeing them moving forward. You will be in good hands with her (like the Allstate commercials J)

Other than that, the fishing circuit has been fun and we are catching a lot of fish, just not the right ones. The last two tournaments that Greg and I have fished have been average and we've finished in the middle of the field. We have two more to go plus the championship so there is still time to turn the season around!

Friday, June 14, 2013

Week in Review: June 9th - 15th

Mitch Brunette: Director of Operations

May and June have been very busy months here for me as I enter into my new role here as Director of Operations!

We have also been very excited and appreciative of the efforts and hard work of our two newest team members, Matt VanVoltenberg and Kirsten Engels!  Matt came on board in early April and dove quickly into his job responsibilities as a Night Manager. He has quickly earned trust and respect from those out doing the cleaning and supervision on a nightly basis at our facilities!

Kirsten came in to fill my role as the Facility Service Manager for the majority of my accounts in the Southeast Metro. She has done a great job of understanding the flow of things, following a good route, and getting out in front of clients to inspect their buildings and handle issues for them. There are a lot of projects going on in that territory between Kirsten and Matt and they continue to do well at getting them executed.

As I get more comfortable in the schedule and process of my new role here, I enjoy more and more getting in front of clients that I haven’t met before and seeing how we have represented them over the last few years.  It has given me an opportunity to see how each of our FSM’s interact directly with their clients, how they have helped them, and how we can help them with future projects. Once a week, I particularly like driving along with one of my FSMs on their entire route. This allows them to catch up on administrative work and enter all of their building inspection notes/project details so they can get ahead throughout the day, lightening up the afternoon a bit!

Getting around the entire territory has come with its fair share of driving but it is well worth it to get out and have a second set of eyes on our clients' buildings. It is nice to assist with inspections and planning and executing projects with our customers. We hope to have our clients see their secondary point of contact as an added value-- I am someone that they can reach out to and have a connection with if for example, their FSM is on vacation or needs a hand on a busy day!

Outside of the office I sound like a broken record but I am so appreciative of the sun and summer finally arriving! Greg and I fished Minnetonka last weekend and the weather was good for fishing but not hot and sunny. This weekend, I plan to hit the driving range, get a little patio organizing and cleaning done, and put a pork shoulder on the smoker for a good 12 hours to enjoy on Sunday afternoon. I'm looking forward to getting out on the boat with Tyler Olson up at the cabin for some fishing and wakeboarding as well. Next week I am heading to my wife's family farm for my father-in-law's retirement party. There are several hundred people scheduled to attend from his years of dedication to the lending portion of the Southern Minnesota farming community. I look forward to celebrating as he retires from his position as a banker, and continues to farm which is his true passion and joy in life!

Enjoy the weekend and summer everyone!

Thursday, June 6, 2013

Tips & Tricks: Pressure Washing and Building Maintenance

Summer is the season of swimming pools, sprinklers and power washing! In this month’s Tips and Tricks, host Abby Nichols will show you how adding professional pressure washing service to your monthly maintenance program can help keep your building looking beautiful all year long!

It's safe to assume that most know how efficient pressure washing can be in removing grimy build up from the exterior surfaces of your building. And maybe it’s a service you’ve used before but after several years, accumulation has left black and red streaks below your gutters and in the splash zone around your foundation.
But have you considered that pressure washing can be an important part of regular building maintenance?
Here are three reasons why you should schedule pressure washing services every year, instead of every now and then.
  • Pressure washing can extend the life of your surfaces. Pressure washing every spring can stop incursions of mold and mineral buildup before they become established.

  • Pressure washing is safe and cost-effective. Professional pressure-washers using high-temperature and eco-friendly cleaning methods make annual cleaning a breeze!

  • Your building’s exterior makes first impressions. Don’t discount the impact a of first impression on a potential customer.

Periodic pressure washing can extend the life of exterior walls, roofs, and outdoor finishes by removing environmental build-up and potentially damaging accumulations of dirt, mold and mildew. Power washing removes all of these hazards and more!
  • Mold and Mildew
  • Mineral stains and efflorescence
  • Pollution stains
  • Grease and grime
  • Graffiti
It’s not just for concrete–some of the surfaces that can be cleaned with pressure washing might surprise you!
  • Brick
  • Concrete
  • Siding
  • Stucco
  • Driveways
  • Vinyl
  • Wood
  • Glass
  • Metals
  • Vehicles
  • Industrial Equipment
Ask City Wide how you can incorporate pressure washing into your annual maintenance schedule to extend the life of and beautify your building’s exterior!

Friday, May 17, 2013

Week in Review: May 12th - 18th

Tyler DuBord: Facility Service Manager

April and May have been very busy months for the FSM’s at City Wide. The spring season brings projects involving carpet, tile, and window cleaning just to name a few. We recently wrapped up a large floor waxing project for a larger medical customer of ours and are currently booked pretty solid for the next month. Currently we are offering discounts for bundling these projects together in what we call “Spring Cleaning” packages. Please let us know if you’re interested in a proposal.

Nothing new in the sports world that we Minnesotans can get excited about... The Wild got bounced in 5 games in the 1st round of the playoffs. So far, the Twins are sub-par again this year. I’m a big Tiger Woods fan and he just won! Speaking of golf, it looks like the snow has finally melted and we can get out and play! When watching the Minnesota sports teams fail as much as they have, it’s nice to get out and play the sports yourself. I really enjoy golf in the summer and hockey in the winter. I joined a Tuesday night golf league near my home and we’re a couple weeks into it. So far we've won each week and are 2 – 0 to kick off the season. I've never been in a golf league before. It’s gratifying knowing that mid-week I can look forward to a round of golf to ease my mind form how busy things can get throughout the day. I think we can all relate this this.

Everyone have a great week upcoming!

Wednesday, May 1, 2013

Tips & Tricks: Supply Management

In this month’s Tips and Tricks, host Abby Nicholl welcomes a special guest: Operations Director Joe Choplin will clue you in on supply management strategies for businesses large and small.

Friday, April 19, 2013

Week In Review: April 14th - 20th

Jarrad Nickolite: Facility Service Manager
Lots of big things going on in the West Metro!

We have started several new facilities this year and bunch more coming up, which is awesome.  I am pretty sure I don’t have to worry about being bored moving forward ;-)

I always enjoy spring time because that means Spring Cleaning!  This is a really busy time for our company as our customers are looking to have windows, carpets and tile cleaned.  They are also looking at other areas to be addressed like parking lot sweeping; to remove salt and sand debris from winter snow removal crews.

One of the funniest things I have read this week was in an email string, someone was reaching out to somebody else, wondering if they knew if spring fell on a Saturday this year.  Absolutely perfect for how things have been going.  I also bought a new boat this February and I’m itching to put it in the water.  My first fishing tournament of the year is in Sturgeon Bay, Wisconsin on May 20th…nervous but can’t wait.

I know a couple of weeks ago Mitch touched on the Jamaica trip so I thought I could fill everyone in a bit.  Greg, Mitch, Tyler, and myself had a phenomenal time down there soaking up the sun.  I can’t speak for them but I can assure you, I was a beach bum the entire time. The weather was beautiful, high of 85 degrees each day.  Everything about the resort felt like paradise and I cannot wait to make it down to Puerto Vallarta next year.  It was also great to meet everyone and finally put a face with and name.  I think the highlight of the trip was the DOO from Kansas City caught a 8 and a half foot Marlin which turned out to be the biggest fish that captain has ever caught!

Friday, April 12, 2013

Week In Review: April 7th - 14th

Tyler Olson: Sales Executive

It has been a busy and great couple of months for me and the sales department. We have had a great start to the year including moving into a new office. As I said,  we have had a busy start to the year beginning many new long term relationships between City Wide and our new clients. We always enjoy helping building managers and facilities departments to streamline their operations by assisting them in the management of their facilities, and consolidating their vendor lists by offering anything and everything that you would need to maintain your building properly. This time of year is always a good time of year for companies to look into their cleaning situations. Spring is near (if it ever gets here) and its also the beginning of the fiscal year for many companies.
Another exciting event that has happened in the sales department is that I was promoted to Sales Executive. I have spent the last year with City Wide learning the ways of the business and now I am ready to move into a more involved role in the sales process. I’m very excited to start the next part of my journey with City Wide and help as many people as I can in their facilities!
In addition, I was just as excited to hire someone to replace me in the department as a sales associate and found that person two weeks ago in Nick Harris. We are very excited about this young man’s potential and his enthusiasm regarding the industry and what we do.
On a more personal note, about a month ago, I took a great trip to Playa Del Carmen, Mexico with my wife and a couple of our friends. We stayed at the Royal Playa Del Carmen resort which is the same place we stayed on our honeymoon 5 years ago. We managed to fit a couple activities in during our week down there (besides eating and relaxing). We played golf at a great course called Playacar and went snorkeling and cliff jumping at Xel-Ha. It was an amazing week in the sun and surf.

Friday, March 29, 2013

Week In Review: March 24th - 30th

Mitch Brunette: Director of Operations

Not only have we had a fantastic start to 2013, it has been a very exciting last few weeks here at City Wide in all territories!

We've been busy with snow removal as winter wraps up. Like every winter season, we made sure help our clients with plowing their lots, removing snow and opening up drive lanes during the middle of the day, and final cleanups.
One of the biggest issues we see with snow removal is incorrect pile locations and we are always checking in on this as part of our cleaning and snow inspections. It is very important to make certain that snow is piled at the correct location agreed upon by the customer. Although there are instances when you simply run out of space and have to get creative with bobcats and sometimes even hauling off site! We had the bobcats out this last month but did not have to do any major hauling.
Spring is here finally and we are about to get very busy loading up with spring cleaning! I noticed that previous posts mentioned this as well. As Facility Services Manages we partner with our clients to simply schedule and execute all of their spring cleaning needs-- carpet cleaning, floor wax, grout cleaning, and window washing. All of these services and just a single point of contact! With several of our clients, we just remind them of the schedule and approximately what time of the month we had done the work the previous year and get the job done! This is a huge value to our clients as they don’t have to think of anything aside from the projects interfering with anything unique going on in their facilities.
Pot hole repair, crack sealing, and seal coat bidding is about to become a pretty common and competitive practice as well. If you’ve driven down the roads lately, I'm sure that you have noticed that there are quite a lot of “axel breakers” out there! Some parking lots can be quite unsafe-- and a liability for your property! We look forward to giving clients different options of infrared patching, cold patching, and dig out/replacement of asphalt to make their lot a safe and positive first impression of their facility to their staff, clients, and vendors.
On the personal side of things, I am counting down until next week when my wife and I head to Mexico for our vacation! It is our first time back there since our honeymoon almost 3 years ago and we couldn’t be more excited! After that vacation, I arrive home for around 6 hours and then fly right back out with our All Star operations team to sunny Montego Bay, Jamaica! We are proud of our accomplishment of meeting some difficult metrics to qualify for a Chairman’s Club Trip. I am looking forward to spending time with my peers who also qualified for the trip, as well as some of our nationwide excellent Sales Teams coming down too!
Last and certainly not least, I am very excited for my newest opportunity here at City Wide as the Director Of Operations! I have been a Facility Services Manager for nearly 5 years and have greatly enjoyed my territory and being able to influence my peers locally and nationwide. Now I get an opportunity to work even more closely with my team and meet all of our clients! I will have the opportunity to help our other Facility Managers with some of their work load, visit accounts when things get difficult, help with new clients on-boarding process, and serve as a secondary point of contact for all of our clients. It is a big challenge and I can’t wait to really dive in the next 60 days and make an impact on how we operate and represent ourselves to our clients!

Wednesday, March 27, 2013

Introducing Our New Director of Operations

It is with great pleasure that we'd like to announce that Mitch Brunette has been promoted to run our operations team as the new Director of Operations! His enthusiastic dedication, contagious energy level, and excellence in his position over the years has been appreciated and we are so excited to see him grow in his new role at City Wide.

In May of 2008, Mitch started his career at City Wide as Facility Service Manager for the South Metro and quickly excelled in this position. In the five years that Mitch has been with City Wide, he has been presented with multiple awards of distinction highlighting his success in the FSM role. He excels at building trust and forming relationships with our clients and his customer retention shines due to his hard work and dedication.

All of us at City Wide and no doubt, Mitch's customers in the South Metro as well can agree that his energy, attitude, and work ethic have been fun to be around as he has grown into his new position at City Wide.

Mitch has the particular and special ability to lead, guide, and mentor those around him. In addition, within minutes of meeting Mitch for the first time, one can notice that his dedication to service is paramount. We at City Wide cannot wait to see him succeed in his new role.

Please help us welcome Mitch in the new role of Director of Operations. Congratulations, Mitch!

Friday, March 22, 2013

Week In Review: March 17th - 23rd

Tyler DuBord: Facility Service Manager, North Metro

Hi, its Tyler from the North Metro!

This week has been very exciting with the training of my new Night Manager, Mike Fasbender! He is off to a great start and we are very excited to see what he can do in the months to come. Becoming a Night Manager and being trained for the role can be a challenging task and Mike has stepped up to the plate and has shown that he is passionate about the position and ready to succeed. Welcome Mike!

I’ve noticed a blog posting from last month about scheduling your Spring services like carpet cleaning, tile waxing, window cleaning, lawn care, etc. I couldn’t agree more! It’s that time of the year where we are extremely busy with these Spring services and now is the time to get on the schedule with these projects. Call or email for a time to schedule a time where I can come out to provide a bid. For most customer I already have the measurements on file so a quick email requesting a bid would take no time at all! Looking forward to working with you!

On a personal note, our annual Cozumel trip was great this year! We were away for 10 days in the sunny Caribbean at my parents home in Paradise and we had a blast! Not to rub it in but temps were in the 80’s every day. Activities included several trips around the island on our scooters, 5 rounds of golf, scuba diving, deep sea fishing and good eats every day! We love to visit Cozumel every year as our home down there is absolutely gorgeous and is available for rent throughout the year. We have a website created for anyone interested. It also shows which weeks are available for rent and which are booked. Let me know if you’re interested in booking! The website is:

I hope everyone has a great weekend coming up and a good wrap up to the winter!

Thursday, February 21, 2013

Don't Wait For Warmer Weather-- Book Spring Services Now!

You may not expect it, but grey February days are the perfect time to think about spring. By booking early, you can get optimal scheduling and save time.

So think ahead: will your building need extra attention when the weather warms up? Here are some services to book now, before the rush!

Here are some of the most popular springtime services that we’ll talk about today:
  • Floor work: carpet cleaning and strip and wax
  • Window washing: interior and exterior
  • Parking lots: striping and sweeping
  • Lawn and landscape
Interior Services
Pre-scheduling strip and wax, refinishing and carpet cleaning, and setting up an annual matting program now will save hassle as the year progresses.

Don’t forget about basic spring cleaning. Welcome warmer weather with newly washed windows, and think about high dusting and detail cleaning, if it’s been a while.

Exterior Services
Now is the time to sweep winter sand from your parking lots, or plan re-striping once the snow melts. If you noted parking lot damage last fall, now is the time to schedule repairs.

Early spring is a common time for bi-yearly window washing also–outside and inside your building. Have us check the caulking and look for needed repairs.

And don’t forget about concrete surfaces. Power-washing entryways, decks and exterior walls can make your building look like new!

City Wide can also manage your lawn and landscape needs, from brush trimming to weed control to mowing and mulching.

How can City Wide save you time? Get ahead of the rush, and schedule spring services now!