Friday, March 29, 2013

Week In Review: March 24th - 30th

Mitch Brunette: Director of Operations

Not only have we had a fantastic start to 2013, it has been a very exciting last few weeks here at City Wide in all territories!

We've been busy with snow removal as winter wraps up. Like every winter season, we made sure help our clients with plowing their lots, removing snow and opening up drive lanes during the middle of the day, and final cleanups.
One of the biggest issues we see with snow removal is incorrect pile locations and we are always checking in on this as part of our cleaning and snow inspections. It is very important to make certain that snow is piled at the correct location agreed upon by the customer. Although there are instances when you simply run out of space and have to get creative with bobcats and sometimes even hauling off site! We had the bobcats out this last month but did not have to do any major hauling.
 
Spring is here finally and we are about to get very busy loading up with spring cleaning! I noticed that previous posts mentioned this as well. As Facility Services Manages we partner with our clients to simply schedule and execute all of their spring cleaning needs-- carpet cleaning, floor wax, grout cleaning, and window washing. All of these services and just a single point of contact! With several of our clients, we just remind them of the schedule and approximately what time of the month we had done the work the previous year and get the job done! This is a huge value to our clients as they don’t have to think of anything aside from the projects interfering with anything unique going on in their facilities.
 
Pot hole repair, crack sealing, and seal coat bidding is about to become a pretty common and competitive practice as well. If you’ve driven down the roads lately, I'm sure that you have noticed that there are quite a lot of “axel breakers” out there! Some parking lots can be quite unsafe-- and a liability for your property! We look forward to giving clients different options of infrared patching, cold patching, and dig out/replacement of asphalt to make their lot a safe and positive first impression of their facility to their staff, clients, and vendors.
 
On the personal side of things, I am counting down until next week when my wife and I head to Mexico for our vacation! It is our first time back there since our honeymoon almost 3 years ago and we couldn’t be more excited! After that vacation, I arrive home for around 6 hours and then fly right back out with our All Star operations team to sunny Montego Bay, Jamaica! We are proud of our accomplishment of meeting some difficult metrics to qualify for a Chairman’s Club Trip. I am looking forward to spending time with my peers who also qualified for the trip, as well as some of our nationwide excellent Sales Teams coming down too!
 
Last and certainly not least, I am very excited for my newest opportunity here at City Wide as the Director Of Operations! I have been a Facility Services Manager for nearly 5 years and have greatly enjoyed my territory and being able to influence my peers locally and nationwide. Now I get an opportunity to work even more closely with my team and meet all of our clients! I will have the opportunity to help our other Facility Managers with some of their work load, visit accounts when things get difficult, help with new clients on-boarding process, and serve as a secondary point of contact for all of our clients. It is a big challenge and I can’t wait to really dive in the next 60 days and make an impact on how we operate and represent ourselves to our clients!

Wednesday, March 27, 2013

Introducing Our New Director of Operations


It is with great pleasure that we'd like to announce that Mitch Brunette has been promoted to run our operations team as the new Director of Operations! His enthusiastic dedication, contagious energy level, and excellence in his position over the years has been appreciated and we are so excited to see him grow in his new role at City Wide.

In May of 2008, Mitch started his career at City Wide as Facility Service Manager for the South Metro and quickly excelled in this position. In the five years that Mitch has been with City Wide, he has been presented with multiple awards of distinction highlighting his success in the FSM role. He excels at building trust and forming relationships with our clients and his customer retention shines due to his hard work and dedication.

All of us at City Wide and no doubt, Mitch's customers in the South Metro as well can agree that his energy, attitude, and work ethic have been fun to be around as he has grown into his new position at City Wide.

Mitch has the particular and special ability to lead, guide, and mentor those around him. In addition, within minutes of meeting Mitch for the first time, one can notice that his dedication to service is paramount. We at City Wide cannot wait to see him succeed in his new role.

Please help us welcome Mitch in the new role of Director of Operations. Congratulations, Mitch!

Friday, March 22, 2013

Week In Review: March 17th - 23rd

Tyler DuBord: Facility Service Manager, North Metro

Hi, its Tyler from the North Metro!

This week has been very exciting with the training of my new Night Manager, Mike Fasbender! He is off to a great start and we are very excited to see what he can do in the months to come. Becoming a Night Manager and being trained for the role can be a challenging task and Mike has stepped up to the plate and has shown that he is passionate about the position and ready to succeed. Welcome Mike!

I’ve noticed a blog posting from last month about scheduling your Spring services like carpet cleaning, tile waxing, window cleaning, lawn care, etc. I couldn’t agree more! It’s that time of the year where we are extremely busy with these Spring services and now is the time to get on the schedule with these projects. Call or email for a time to schedule a time where I can come out to provide a bid. For most customer I already have the measurements on file so a quick email requesting a bid would take no time at all! Looking forward to working with you!

On a personal note, our annual Cozumel trip was great this year! We were away for 10 days in the sunny Caribbean at my parents home in Paradise and we had a blast! Not to rub it in but temps were in the 80’s every day. Activities included several trips around the island on our scooters, 5 rounds of golf, scuba diving, deep sea fishing and good eats every day! We love to visit Cozumel every year as our home down there is absolutely gorgeous and is available for rent throughout the year. We have a website created for anyone interested. It also shows which weeks are available for rent and which are booked. Let me know if you’re interested in booking! The website is: www.nahha201.com

I hope everyone has a great weekend coming up and a good wrap up to the winter!