Friday, August 30, 2013

Week in Review: August 16th - 30th

Kirsten Engels: Facility Service Manager

The past 4 months that I’ve been at City Wide have flown by so fast. I’ve only been here since May but it feels like I have been here forever. The fast paced, energetic, and friendly atmosphere has been amazing. I want to thank all of my co-workers for being there to train me and help me out with every situation that has come my way. They have made me a better manager and the support I have from them is incredible. Thanks guys!

When I first started with City Wide, I didn’t quite know what to expect and was anxious to learn all about the business and how it was ran. Coming in I started with approximately 40 buildings and as the months have gone by, the accounts that I manage have grown immensely. For example, just last week, Steve Reid and myself started 9 medical building in the south metro on the same day! It was a very exciting time for us. I even ended up staying in a hotel so I could be there to assist with a smooth transition.

So far, my experience with City Wide has been amazing and I can't thank Greg and Mitch enough for letting me join their team. I can’t wait to see what more is to come!

Friday, August 23, 2013

Week in Review: August 19th - 23rd

Tyler DuBord: Facility Service Manager

This past month at City Wide has been great! We’re starting several new buildings in the south metro. I know Kirsten has been very busy orchestrating the start of these new medical customers. I even heard she stayed at a hotel a few nights to stay close to the area! Way to stay dedicated, Kirsten!
 
I have also been busy starting a couple accounts in the north. One of which is a water treatment manufacturing company who unfortunately, has had a tough go with cleaning services in the past. We've pulled more dirt and trash out of the building the first week than I've seen in a very long time. So far our new crews and night manager, Mike have been doing an excellent job getting the building up to speed. To combat the dirt, we brought a C3machine on-site to help clean the production area restrooms and lockers. A C3machine has the ability to pressure wash walls, partitions, fixtures, floors (etc) while diluting chemicals and applying to these surfaces. We let the chemical dwell for 10 minutes and use a squeegee to wipe the dirt and grime away. It does a fantastic job detailing every inch of a restroom. Thanks Mike for training our new crew on the use of this machine!

Last week we had our annual City Wide Mille Lacs fishing trip where most everyone attended. It was a gorgeous day as we headed north around 1pm to enjoy a day on Twin Pine’s launch boat. Many of us caught fish but there was one special someone who caught the first fish, the most fish, and the biggest fish. I won’t say who ;-)  Greg and Kelly prepared brats on the grill along with snacks and beverages. A great time was had by all!
 We are wrapping up August by performing several quarterly floor waxing projects at our dialysis accounts. Our crews are staying busy with wax work, carpet cleaning, window cleaning and even a gym floor sand and seal-- I am excited to see the turn out of this project in particular as the product applied is quite spendy and is supposed to leave a nice protective layer with extra shine. Thanks to all our crews for the hard work near month end!

Friday, August 16, 2013

Week in Review: August 11th - 17th

Mitch Brunette: Director of Operations

I hope that summer has been treating everyone well! It has been good to City Wide and we have continued to grow and keep busy here this past month!

As we continue to sharpen our operations team and look at areas for improvement, we constantly come up with new ideas that we can try out and execute. I enjoy taking on these challenges and watching the FSM crew get out and execute them and see where it may help. One of the big things we have taken on is the maintenance programs which I saw Jarrad mention in a previous post. It truly is a great tool to put on paper for our customers! The maintenance program ensures that there are no missed services or necessary items that we overlook. Budgeting is easier for our customers and it makes scheduling and executing these projects easy on our end too. I hope to see the programs continue to make a difference in our current book of business and any new clients that sign up. A big thanks to FSM, Ed Gresco in Boston who brought that to our attention via Tyler DuBord!
 
I've continued to spend a bunch of time visiting buildings in our territory that I have never seen before and offer advice and solutions that could be helpful in their day to day operation or annual plan which I thoroughly enjoy. One aspect in my new role that I underestimated is the joy and pride I get when I visit a site without Tyler, Jarrad, or Kirsten and the client RAVES about how helpful, responsive, and alert they are in regards to their facility! Thank you to the team for this and I look forward to hearing these types of responses and praise as we go on the next 10 years.

The last month or so I have spent weekly meetings with Joe Choplin, our Director of Operations and support for the nation helping to sharpen my skill set and handle unique issues that come up. Aside from our day to day business that I've gotten his assistance with we've been focusing on the power of networking-- Staying in touch with old bosses, former peers, and old clients that you aren't doing business with.  I've enjoyed reconnecting with some former clients, a couple old bosses, and some peers that I do business with on a personal level, but only 1-2 times a year that we converse and its always business related.

Outside of the office I continue to try and stay fit and in shape!  I still get to the gym and box a little bit, some light biking and running here and there.  A couple rainy weekends back, my wife and I along with several friends took a camping trip that was wet but a ton of fun as always!  I've been focusing on improving my golf game (who doesn't need improvement there, right?), and have found a great coach that I am going to continue working with over the next year to stay sharp and develop some good sound habits!  I've never been so interested in the game of golf since I first decided to play, and realized how hard it can be.  That little white dimpled ball demands discipline, focus, mental compartmentalization, and repetitive quality behaviors if you even want a chance at performing at a consistent quality level and I look forward to a life of working at it!