Friday, November 15, 2013

Week In Review: November 11th - 15th

Tyler DuBord: Facility Service Manager

It’s been a busy fall season in the North Metro! Significant time has been spend wrapping up floor work including a large scrub and wax project for our largest medical client, including 5 accounts in my territory alone. Thanks to the hard work and dedication between our Service Providers and our Night Management staff, we’ve been able to successfully execute this process each Spring and Fall. Specifically this past project which went extremely smooth without any issues. Thank you to our hard working SP’s and management staff to a job well done!!

Speaking of floor projects, we have recently found that introducing a “yearly maintenance schedule” for our customers is a huge help and win for our team. Our yearly maintenance schedules outline a plan throughout the entire year which includes floor projects like strip and wax, burnishing, ceramic tile cleaning and carpet cleaning. Also included on these schedules are projects like window cleaning and warehouse scrubbing. These schedules are completely customized to fit the specific needs of our customers and have lent the ability for myself to manage these projects without needing to gain approval from the customer each time. Again, it has been a huge win and makes life much easier on our ops team.

As many of you know, I’ve spent most of October and a lot of November in recovery from lower back surgery. I am now 5 weeks out and my Surgeon says I am on track for a full recovery and should be healthy as can be within a couple months. With that said, I will be back visiting customers on Wednesday, November 27th just before the Thanksgiving Holiday. Though it’s been a tough recovery, I’ve been able to work from the home office the past several weeks staying in touch with my clients and colleagues. I’ve been very fortunate to work with a great team who has helped me through my recovery period like Mitch, who has visited numerous accounts on my behalf. Thanks everyone for the kind words and support during this time. I look forward to connecting with everyone in person very soon.

Enjoy Thanksgiving and the remainder of this Holiday Season!!