Friday, January 31, 2014

Week In Review: January 27th - 31st

Kelly Mansfield: Office Manager

It has been a while since I have written a weekly blog post. Not only do we normally let the Operations and Sales team write about their weeks, but I have been away from the office on Maternity Leave since before Thanksgiving. On December 5th, Greg and I welcomed our son, William Henry. He has been a wonderful baby and we've thoroughly enjoyed watching him grow these past two months!

My time with our newborn away from the office was extremely nice but it has also been enjoyable to be back in the City Wide office! With a bit of "mommy brain" I have to admit, it took a few days to get accustomed and comfortable working again!

Working with Brian and Kirsten, we were able to organize and delegate our normal office responsibilities. It is nice to have actual duties that belong to me again. I have to say that Kirsten did an amazing job while I was away. I felt completely at ease with her running things at the office and it was wonderful to come back and see how well she took care of everyone in my absence!

Among our normal daily office operations, Kirsten and I have also been working on a few Marketing projects for the Sales Team. We are quite proud with a neat Ice Scraper "drop" that we put together. With this winter full of "polar vortex" temperatures, a cozy-gloved ice scraper and hand warmer will hopefully help you keep your windshields clean-- much like how City Wide can keep your building clean as well!

If you've stopped by our City Wide Blog because you received one of our Ice Scraper packages from Tyler Olson or Andrew recently, we'd love to show how City Wide can save you time, money, and effort with all of your building maintenance needs!

Friday, January 24, 2014

Week In Review: January 20th - 24th

Mitch Brunette: Director of Operations

Well, 2014 has been off to a busy start.  In our operation and company it is important that we focus not so much on resolutions, but to put a heavy emphasis on GOALS.  Each year we plan for the next and put in place smart goals that we can measure and execute.  In 2014 we believe we have set ourselves up to reach our goals as individuals and as a team.  Everything we have set out to accomplish is client focused and driven by a desire to provide the best service to our customers that we can.
Snow removal has been a big topic around our operations team lately-- Ensuring that we have drivers lined up, shovelers ready to go, and salt trucks in line to take care of our lots before the snowfall.  A big part of that process going smoothly begins with our Admin Team monitoring the snow forecasts on a daily basis and updating our clients a couple times a week on what may be coming.  Based on the forecasts, we as an operations team proactively ensure people are in place and ready to go should we hit a client’s snow trigger depth or a freezing rain may be on the way that we need to get some salt down to combat slips and falls.  This is a timely process but well worth it to ensure a safe lot and a happy client.  This is also the time of the year when we begin to audit piles of snow to see if any plans need to be made for bobcat or off-site removal. As we’ve had plenty of snowfall, some clients have limited space and need that extra step to keep their lot clear and ready for the February/March snow to come!
In terms of new clients, we’ve had a good group of new customers signed up in the last few weeks and several needed to start on short notice.  We have a strong operations team here between the FSM’s and Night Managers and they are always willing to rearrange a schedule to get things off to a good start for a new client.  These buildings have been unique in their own individual ways and have presented their own challenges as we learned their facility and got crews in place.  Thank you to the committed operations team for getting these all up and running.
Additionally, welcome our newest Night Manager, Tyler DeVries! He has been an excellent addition to the management team here and it has been rewarding watching Tyler and Kirsten Engels team up to work on items in their territory and improve overall service!
On the personal front, Liz and I are off to Lake Mille Lacs this weekend with a few friends to rent a sleeper house and hopefully find some fish under the ice!  Mille Lacs has had a tough few years of fishing but we figure that it is basically camping on the ice so we are ready to enjoy the time whether we catch fish or not.  Aside from that I continue to ice fish locally on the weekends as my primary "relax and reset" activity.
I'm looking forward to some travel in March for our annual City Wide convention in Florida and hope to find some time for Liz and I to find a trip or two to warmer climates this winter/spring... but no firm plans quite yet. Happy 2014 all, enjoy!

Friday, January 17, 2014

Week in Review: January 13th - 17th

Jarrad Nickolite: Facility Service Manager

In the West Metro we have been incredibly busy. With the New Year brings new resolution, even for company owners. Many of our newest accounts are fulfilling their New Year’s resolutions to get their facility looking and feeling clean again. With that, we have a several new accounts.

We were given the opportunity to do a large construction clean. I always think it is interesting when you see projects like this, start to finish. This building was an old candy factory, which is now new loft apartments. It was a big job and we are fortunate to have a crew that did such a great job on it, making my job easy and our client very happy!

Kirsten Engels, also Facility Service Manager, a few weeks ago mentioned she was busy with floor care, now, it’s the West Metro’s turn! There are over half a dozen daycare facilities that I oversee, and all needed their floor work done. They are holding a large open house in the up and coming week, and need to be sure there facility is up to the highest of standards. We had our best crew in there to take care of them, and the end result is incomparable.

We started a couple new Dental Clinics this week! They are different type of account. Each location has a different theme geared towards kids. New accounts are such a great way to start off on the right foot, and make any changes necessary before patterns develop. So far, the Dental Clinics are very happy with our services, and we have been able to exceed their expectations.

As far as my personal life, I got a few awesome things going on. I’m heading out with the boss man for the first fishing tournament of the year in Florida. I’m super excited, and can’t wait to see what we get. This morning it was supposed to be 32 degrees in Florida, hopefully we will get some sun, and leave this Minnesota weather behind us!

Friday, January 10, 2014

Week in Review: January 6th - 10th

Andrew Chapman: Sales Associate

What a great 2013! All of us have been very busy wrapping up the year and starting to look forward to the next.  In December, we had a handful of new starts with great clients.  January is already shaping up to follow suit.

It was very nice having the some extra time with the family over the holidays.  I didn’t think I would get sick of entire days being spent just hanging out and eating.  I guess anything is possible.  Obviously, the gift giving was a blast.  I’m excited about the new iPad that I’ll be able to use for work and my new ice auger, which, will be more for play.  Hopefully the weather warms up a little so I can get out on the ice and do some fishing.

I haven’t been able to get outside much just because the weather has been so cold, even for Minnesota.  If we ever do see positive temperatures again I’m hoping to head up north to the cabin.  We typically do a good mix of snowmobiling and ice fishing while just trying to stay warm.  Towards the end of the month I have a trip planned with a large group of buddies to go to Lake of the Woods.  It’ll be my first time ice fishing up there so I can’t wait.

As I get excited for the good things winter brings I’m also trying to get a head start to the year.  A lot of companies are looking to switch their cleaners in the beginning of the year so it’s keeping Tyler and myself more than busy.  We love all the activity and are excited for all the new solutions we’ll be offering those looking to City Wide for the help.