Friday, July 28, 2017

Tampa Bay Visitor

Mitch Brunette: Director of Operations

This week we had the pleasure of hosting Eric Pinkerton from the City Wide of Tampa Bay office, whom came to visit us.  We get a couple visitors a year, but I was really looking forward to Eric’s visit as he and I competed head to head in nationwide contests, metrics and overall customer service scores and metrics over the years.  We’ve spoken on the phone and through conference calls and have seen each other briefly at conventions or chairman’s club trips, but this was the first time we spent any extended time one on one, diving into the business together.

We had a really good 2 days together, comparing job notes, best practices, operational processes that work and don’t work, and refining things to ensure we are doing the right things to best serve our clients and help support our team of managers that work in our offices.  Eric has a great mindset toward having a winning team that serves his clients at a very high level, so we click very easily and see things similarly, while finding small differences that allow us each to get a little bit better.  I was very pleased to hear that he spent some time with my managers, asking them some questions while I was out on an appointment.  His feedback was much appreciated, as he was quite impressed by our team’s unity, understanding of the business, and our overall mission to serve clients at a high level.

I’m appreciative of his visit to our market to see how we handle things and I hope to make a visit to his market to do the same in the future. 

Friday, July 21, 2017

Welcome, Daniel Wallace!

Mitch Brunette: Director Of Operations

I’d like to Welcome Daniel Wallace to our team, as our newest Night Manager!   Daniel has been onboard for about a month now and has been working closely with Steve Reid to learn the position, his buildings, and the people handling the work at his sites.  He will soon be covering the South West Metro with Jarrad. 

Daniel came to us with a background working for Target and was looking for a different opportunity to grow his skill set, expand on a developing and growing role, and find a place where he could make an impact.

Daniel moved here from Kansas, and we are excited to get to know him more as he continues to make Minnesota home.  In his free time, he enjoys working out and spending time with friends, family, and his dog.