Friday, July 28, 2017

Tampa Bay Visitor

Mitch Brunette: Director of Operations

This week we had the pleasure of hosting Eric Pinkerton from the City Wide of Tampa Bay office, whom came to visit us.  We get a couple visitors a year, but I was really looking forward to Eric’s visit as he and I competed head to head in nationwide contests, metrics and overall customer service scores and metrics over the years.  We’ve spoken on the phone and through conference calls and have seen each other briefly at conventions or chairman’s club trips, but this was the first time we spent any extended time one on one, diving into the business together.

We had a really good 2 days together, comparing job notes, best practices, operational processes that work and don’t work, and refining things to ensure we are doing the right things to best serve our clients and help support our team of managers that work in our offices.  Eric has a great mindset toward having a winning team that serves his clients at a very high level, so we click very easily and see things similarly, while finding small differences that allow us each to get a little bit better.  I was very pleased to hear that he spent some time with my managers, asking them some questions while I was out on an appointment.  His feedback was much appreciated, as he was quite impressed by our team’s unity, understanding of the business, and our overall mission to serve clients at a high level.

I’m appreciative of his visit to our market to see how we handle things and I hope to make a visit to his market to do the same in the future.