Wednesday, August 1, 2018

DOO Summit

Alex Underwood: Senior Facility Services Manager

As I have transitioned into my new role as a Senior Facility Services Manager, I have had the opportunity to work with our executive team, along with some top performers from other City Wide Maintenance offices around the country. Together, we continue to make sure our customers are getting the world class experience they deserve and learn what has caused some of the other markets to be successful.
 
The last week of June I was lucky enough to travel down to Missouri with Mitch, our Vice President-Director of Operations, along with 15 other directors and owners from other markets, to attend a Directors Summit at the Oddo family cabin.
 
Frank Oddo, the founder of City Wide Maintenance, along with his son Jeff, President of City Wide Maintenance, graciously welcomed the group to their traditional Missouri hunting log and family cabin on a sprawling  piece of property about 90 minutes outside of Kansas City. While onsite, we held a summit with an array of topics and group discussions to get the group engaged to talk about success, failure, and what has led to both outcomes.
 
This was my first experience meeting most of the group and it was very insightful to say the least. We had two days of group discussion lead by different presenters, followed by group discussion and a Q&A session to really dive into the topics. This was a good opportunity to talk with other market leaders to really figure out what has made everyone so successful within their market and how we plan to continually grow and serve our customers here in Minnesota.
 
My personal favorite guest speaker was Pat Warren, who is the CEO of the Kansas City Speedway. It was really interesting to listen to someone who comes from a completely different industry and how many of the same principals, values, and philosophies we live by within our office, translate so well across different industries. We talked about customer and client experience and what they do to make sure the fans that visit their facility have the best customer experience of all the Nascar tracks.
 
Overall, it was a great experience. Mitch and I came home with many new thoughts and ideas of how we can continue to improve the operations within our team.
 
Mitch Brunette: Vice President - Director of Operations
 
Mitch here briefly -  aside from having some good take away ideas as Alex mentioned above, my primary hope was that Alex would come home with a network of peers that he can reach out to and bounce ideas off of outside our office as things arise in the coming years.  I’m glad he found that group of peers and look forward to seeing them use their network to personally and professionally develop!