Alex Underwood: Senior Facility Services Manager
As I have transitioned into my new role as a Senior Facility
Services Manager, I have had the opportunity to work with our executive team, along with
some top performers from other City Wide Maintenance offices around the country.
Together, we continue to make sure our customers are getting the world class experience
they deserve and learn what has caused some of the other markets to be
successful.
The last week of June I was lucky enough to travel down to
Missouri with Mitch, our Vice President-Director of Operations, along with 15
other directors and owners from other markets, to attend a Directors Summit at
the Oddo family cabin.
Frank Oddo, the founder of City Wide Maintenance, along with
his son Jeff, President of City Wide Maintenance, graciously welcomed the group
to their traditional Missouri hunting log and family cabin on a sprawling
piece of property about 90 minutes outside of Kansas City. While onsite,
we held a summit with an array of topics and group discussions to get the group
engaged to talk about success, failure, and what has led to both outcomes.
This was my first experience meeting most of the group and
it was very insightful to say the least. We had two days of group discussion lead
by different presenters, followed by group discussion and a Q&A session to
really dive into the topics. This was a good opportunity to talk with other
market leaders to really figure out what has made everyone so successful within
their market and how we plan to continually grow and serve our customers here
in Minnesota.
My personal favorite guest speaker was Pat Warren, who is
the CEO of the Kansas City Speedway. It was really interesting to listen to
someone who comes from a completely different industry and how many of the same
principals, values, and philosophies we live by within our office, translate so
well across different industries. We talked about customer and client
experience and what they do to make sure the fans that visit their facility
have the best customer experience of all the Nascar tracks.
Overall, it was a great experience. Mitch and I came
home with many new thoughts and ideas of how we can continue to improve the
operations within our team.
Mitch Brunette: Vice President - Director of Operations
Mitch here briefly - aside from having some good take away
ideas as Alex mentioned above, my primary hope was that Alex would come home
with a network of peers that he can reach out to and bounce ideas off of
outside our office as things arise in the coming years. I’m glad he found
that group of peers and look forward to seeing them use their network to
personally and professionally develop!
