Friday, August 31, 2018

Kirsten Lund | 5-Year Anniversary

Kirsten Lund: Office Manager

I have been with City Wide for five years now and I have no idea where the time has gone. When I was offered the position as a Sales and Operations Assistant, I was elated. The opportunity was just what my family and I needed. After about six months with City Wide, I was promoted to Office Manager. Fearing that I had already maximized my potential, I was treading lightly. Thankfully, what I didn’t realize was how much more City Wide had to offer than just a promotion. Not only have I been able to support our Controller, Brian Mansfield, by easing his day-to-day activities, but he has been there to support me in more ways than I ever would’ve expected a boss could. He has helped me challenge the status quo and learn all about positive discontent and how they are essential for growth. I’ve watched our Operations and Sales team more than double, and witnessed our now VP - Director of Operations, Mitch Brunette grow with the team. Mitch has also been a benefactor in more ways than one. I’ve formed relationships throughout the office that will last a lifetime and have been so fortunate to work with this talented group. Personally, and professionally I can’t even describe how much I have grown in the past five years, but I’m very thankful for everything that the Mansfields have started and allowed me to be associated with.


Brian Mansfield: Controller

Earlier this week Kirsten Lund celebrated her five year work anniversary with us at City Wide Maintenance of Minnesota.  As I was thinking back on Kirsten’s tenure with us it occurred to me that it would be difficult to concisely capture what that experience has been like, but here is my best attempt.
 
We initially hired Kirsten to be an assistant to both our sales and operations teams and she quickly proved capable of more responsibility and was promoted to her current title of Office Manager.  I intentionally use the word title, and not role, in the previous sentence because over her four plus years as Office Manager her role has continuously changed and been updated as the company has grown.  Kirsten has embraced those changes and new responsibilities and is willing to help out wherever needed. 

I’ve joked in the past that a more fitting title for Kirsten might be Chief Problem Solver because when an employee has a problem or an obstacle that they need help removing, frequently she is the one to help solve their problem.  She genuinely enjoys helping our employees, and freeing them up to spend more of their time helping our clients.  We are fortunate to get to host other business owners from time to time that want to share ideas and benchmark how we operate, and at the conclusion of those visits I regularly receive compliments about Kirsten.  On more than one occasion I’ve been told by other business owners that they want to find their own Kirsten. 

Personally, as I’ve gotten to know Kirsten I’ve admired her wit and sense of humor.  I think those that have spent any time with her know what I’m referring to, but she has the ability to ease the tension and keep the mood light-hearted at times when it’s needed.  At the end of each year we have a tradition of handing out “awards” to some of our employees that mostly just recognize a funny situation from that year and to date Kirsten is the most frequent recipient of any of our employees.

I’m thankful for all of the ways Kirsten has had a positive impact on our company, our team and me personally, and look forward to continuing to see her grow personally and professionally.